What should I do if I cancelled a free trial but still got billed?

Question

What should I do if I cancelled a free trial but still got billed?

l am not able to update or install apps because l subscribed to picsart free trial, l cancelled before the subscription began.. l deleted the app but later l found in my purchase history total owed.. l saw l have been billed $29.99 for picsart annual

l saw in my purchase history Total owed. That l have been billed $29.99 for Picsart annual gold subscription.. something l have cancelled even before free trial ended.. l contacted picsart about the issue and asked them to cancel the subscription because l have no intention of using or paying for it. They agreed and cancelled the subscription. I tried to report to Apple to remove that total owed because the subscription did not even start. This is what l got when l tried to “We are still processing these purchases. You can report a problem once they are done.

Picsart Gold - Annual

Picsart Photo Video Editor Al

Expires: 20 Jan 2025

Subscription Renewal

Manage Subscriptions ›

20 Jan 2024 at 14:11 GMT

USD 29.99”

till now l have not been able to get hold of any Apple support whatsoever and l am not able to update or install apps .. please if anyone can help me reach out to Apple to clear this for me l will be very grateful.. l am not ready to pay $30 for something l never used and even contacted the developers to have it cancelled

[Edited by Moderator]

Posted on May 12, 2024 3:48 PM

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Answer 1

Top-ranking reply

Mac Jim ID

Community+ 2026

Level 10

82,480 points

May 13, 2024 3:21 PM in response to Kissi_derrick

First of all contact Apple directly here:

Contact Apple for support and service - Apple Support

It will come down to when you cancelled the free trial on your device, not on the website. It must be done at least 24 hours before the free trial is set to end, otherwise you will be billed for the subscription. The total of the subscription after the free trial would have been visible on the screen when you signed up for the free trial by double clicking the side button. The relevant portion of the link below is here:

If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends.

If you want to cancel a subscription from Apple - Apple Support

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Answer 2

May 12, 2024 4:05 PM in response to Kissi_derrick

If by cancelling the free trial, you deleted the app, that really didn't cancel it. In order to cancel a subscription, you needed to follow the following directions --> If you want to cancel a subscription from Apple - Apple Support

You need to contact Apple Support to resolve this. Until you get this resolved, you won't be able to use the App Store or iTunes Store.

See this link to get to the right people --> If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support

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Answer 3

May 13, 2024 3:38 PM in response to Kissi_derrick

Then use the link to contact Apple directly. We are unable to help with anything that would require information about your account, so that would be your best option.

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Answer 4

May 13, 2024 3:05 PM in response to lobsterghost1

I actually cancelled the free trial before it ended and then went ahead to delete the app. l have never seen that Total owed message ever, because l don’t even understand how you can owe for a subscription. It’s even an annual subscription.. how do l owe a subscription l have cancelled and never used. Besides l have contacted Picsart and asked to resolve the issue, they told me they have cleared everything but the don’t have access to Apple ID and subscription so l should contact apple to get it resolved . I have been searching for a means to contact apple support.. l have the support app on my phone but when l click Contact support it brings me back to the same page. Like a loop.. l don’t know if it has anything to do with l am located.

please if you have any means to contact apple support please help me

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Answer 5

May 13, 2024 3:31 PM in response to Mac Jim ID

I cancelled it 2 days before it even expired on my phone in my subscriptions… l needed it for a project but l realized what l was looking for was not even there so l cancelled it immediately even before the free trial expiry and deleted the app..

After sometime l realized it showed up in my purchase history as total owed.. l contacted Picsart help center and told them Fix the issue.. they sent me an email and said there is no subscription on my account.

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Answer 6

May 13, 2024 3:51 PM in response to Mac Jim ID

It seems Apple support is limited in my region, I am in Ghana. The link you sent me opens the Apple support app on my phone but after selecting my issue and the option to contact support it brings me back to the same page and nothing happens. I have been on this for days. I just want to get in touch with a person but to no avail. All I get its articles. I am frustrated because my apps are crashing because I have not been able to update them.

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What should I do if I cancelled a free trial but still got billed?

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