I forgot my on my.old phone broken ihone and want my pic from icloud

I need to transfer my pic from a a smashed phone to my new one but forgot the cloud username and password on old phos e

Posted on May 12, 2024 6:34 PM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2024 6:46 PM

iCloud uses your Apple ID and password. If you only have one Apple ID, it would be the same ID and password as you used to log into this forum. If you have another and have forgotten the ID or password, see the following:


If you forgot your Apple ID - Apple Support

or

If you forgot your Apple ID password - Apple Support



3 replies

May 12, 2024 9:56 PM in response to 315kkdc56

Were you using iCloud Photos on the old phone? If so, you can connect the new phone to the same Apple ID, and turn on iCloud Photos, to get them onto it. You could also log into the iCloud Web interface https://www.icloud.com/ now to see what photos you have stored there.


If you were not using iCloud Photos on the old phone, were you making backups that included photos? (There is a setting that lets you exclude photos from backups – to "save space" at the risk of losing your photos forever.). I am not aware of any easy way to view photos in a backup short of restoring the whole backup to a phone, but at least there would be hope of recovering the photos once you did that.


If you weren't using iCloud Photos, or making backups that included photos, the prospects are more grim.


You're not going to be able to recover any photos from the smashed phone itself – unless a repair shop can fix the phone WITHOUT replacing the phone or its "motherboard", or resetting and wiping the phone. So your chances for getting your photos back basically rest with there being copies stored somewhere OTHER than on the dead phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I forgot my on my.old phone broken ihone and want my pic from icloud

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.