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What should I do if my iPhone 11 screen is black?

my phone is on but the screen is black I didnt drop it or nothing and I tried the hard reset still did not come on and it happen out of no wea


[Re-Titled by Moderator]

iPhone 11, iOS 17

Posted on May 13, 2024 6:08 AM

Reply
1 reply

May 13, 2024 6:20 AM in response to yndjayy

Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


or, if the screen still remains black......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

What should I do if my iPhone 11 screen is black?

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