iPad start screen is frozen

the starting screen of my iPad mini 6 has got frozen recently. I saw that force restarting the iPad is a solution. But since my top button doesn't work, I couldn't force restart my iPad. So i see no way left to get back iPad to operate normally as before. Is there other ways to solve this or will the the problem get resolved over time?

iPad mini 6, iPadOS 17

Posted on May 13, 2024 7:07 PM

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Question marked as Top-ranking reply

Posted on May 14, 2024 4:34 AM

It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons. 


Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, as now, you will encounter a situation from which you may be unable to recover.


Until repaired, you will not be able to force restart, resolve a locked-out (disabled) iPad, or reset a forgotten device passcode.


You can arrange repair of your iPad either by (a) visiting the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - or (b) using Apple's mail-in repair service:

Genius Bar Reservation and Apple Support Options - Apple

iPad Repair & Service - Apple Support

1 reply
Question marked as Top-ranking reply

May 14, 2024 4:34 AM in response to Zawad17

It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons. 


Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, as now, you will encounter a situation from which you may be unable to recover.


Until repaired, you will not be able to force restart, resolve a locked-out (disabled) iPad, or reset a forgotten device passcode.


You can arrange repair of your iPad either by (a) visiting the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - or (b) using Apple's mail-in repair service:

Genius Bar Reservation and Apple Support Options - Apple

iPad Repair & Service - Apple Support

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iPad start screen is frozen

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