eARC not working after Apple TV 17.5 update

eARC is not working after Apple 17.5 update. Settings on both the Samsung TV and Apple TV 3rd Gen 4K are correct. Both devices have been restarted and the HDMI cable disconnected and reconnected. Is anyone else having this issue? The same issue occurred after an earlier Apple TV update, which I believe was 17.1 Any help would be appreciated.

Apple TV 4K (3rd generation)

Posted on May 14, 2024 1:23 PM

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Posted on May 15, 2024 7:06 AM

The MU7000 is said to support ARC but not eARC.


That shouldn’t matter for the ARC/eARC functionality through Apple TV 4K (2nd generation or later), though. The Apple TV box would try to support either one, the ‘highest’ that is supported by the TV.

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May 15, 2024 7:06 AM in response to pearmund

The MU7000 is said to support ARC but not eARC.


That shouldn’t matter for the ARC/eARC functionality through Apple TV 4K (2nd generation or later), though. The Apple TV box would try to support either one, the ‘highest’ that is supported by the TV.

May 16, 2024 9:30 AM in response to pearmund

Same thing as happening to me as well. I have a Sony A80J OLED tv along with third generation 4K, Apple TV and second generation HomePods. I’ve had this set up for over a year now and it’s always worked. One day after updating the 17.5 is when the Earc stopped working audio still plays through the air HomePod while watching Apple TV but will not work on my other devices. This is definitely a software issue regarding 17.5.

May 18, 2024 2:17 PM in response to pearmund

I just tested my Apple TV on a 2023 Sony XR TV with eARC, and the audio works / passes through to the HomePods. So the issue seems to be related to certain TVs, or possibly older TVs with ARC rather than eARC. To validate that, it would be good to know whether anyone with an eARC TV is experiencing problems. Hopefully Apple will come up with a fix soon, as the is definitely related to the 17.5 update.

Jun 10, 2024 1:18 AM in response to pearmund

I have exactly the same problem since tvOS 17.5 (including tvOS 17.5.1) with my Sony KD-43XH8505 TV and my tv 4K, and my stereo pair of HomePod minis. Everything has the up-to-date OS. All cables have been tested. All devices have been restarted. the eArc setting on tv has been toggled off & on many times.


It all worked perfectly before this update! The Sony TV sound was correctly routed down the eArc path back to the tv and then on to the paired HomePod minis.


Now the HomePod minis still play tv sound fine, but the Sony TV sound is nowhere to be heard.


This is a very frustrating bug as it was a struggle to get my partner to accept the HomePod minis in the lounge even when they worked perfectly. Now that they are not working properly and we have to resort to the TV speakers when playing TV and the HomePod speakers only when we are playing tv content, it is a source of contention again.


Come on, Apple. Get this bug fixed with urgency. Please.

May 15, 2024 2:17 AM in response to pearmund

eARC is not working after Apple 17.5 update.

What aspect is not working?

Do you use HomePod speakers [1]? If not, then the Apple TV box and its version system software doesn’t matter for eARC functionality.

eARC is for the connection between the TV and the audio system. What is your model Samsung TV and the introduction year for that model? What is the brand and model of your audio system?

May 15, 2024 10:59 AM in response to Urquhart1244

Thanks, but unfortunately the problem has got worse. I reset the TV, the Apple TV, HomePods, made sure all devices were up to date and now the TV doesn’t recognise the Apple TV as an audio device (although I can switch to Apple TV to watch content) and when the Apple TV is plugged in, the TV audio is set to 0 and the TV audio controls are displayed on the TV screen and won’t go away - and it becomes impossible to turn the volume up. With the Apple TV disconnected, the TV audio works. Is this a compatibility issue?

May 17, 2024 7:59 AM in response to pearmund

We have exactly the same problem with a Samsung TV. I do not understand how APPLE can release such updates that do not have software debugged.

I don't understand what made me switch to 17.5...

APPLE should sort things out with the employees responsible for this shoddy work. I have invested thousands of euros in APPLE products, but they are just overpriced things that have not been reliable for years and are certainly not at the cutting edge of technological development. There isn't a year when there aren't problems with something. I think I will end up with APPLE soon and switch to another brand.

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eARC not working after Apple TV 17.5 update

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