What do I do with a second hand MacBook Pro I bought that has been reported as lost/stolen?

Hey, I need some help understanding something. If I buy a second-hand MacBook from a famous store for around $1,500 and then, about a year later, find out that the MacBook was reported lost by another company (and is DEP enrolled), what should I do? i contacted company i showed theme prove of the money transfer and they said is they gonna remove it they didnt respond yet now i have a useless macbook!


[Re-Titled by Moderator]

MacBook Pro (M1, 2020)

Posted on May 17, 2024 2:01 PM

Reply
8 replies

May 17, 2024 3:53 PM in response to reda190

reda190 wrote:

Hey, I need some help understanding something. If I buy a second-hand MacBook from a famous store for around $1,500 and then, about a year later, find out that the MacBook was reported lost by another company (and is DEP enrolled), what should I do? i contacted company i showed theme prove of the money transfer and they said is they gonna remove it they didnt respond yet now i have a useless macbook!



re: Device Enrollment Program (DEP)


I you can not remove the conf profile then your hands are tied.

Add or remove configuration profiles in Apple Configurator


View an installed configuration profile

  1. On your Mac, choose Apple menu  > System Settings, click Privacy and Security in the sidebar, then click Profiles on the right. (You may need to scroll down.)
  2. Double-click a profile in the Profiles list to view information about it.




You will have to deal directly with the store where you bought it... return it, money back whatever.



There is no way you alone is going to de-provision the machine. You could try and contact the owner/admin/business to update/upgrade or de-provision the device, but this seem dubious at best if reported as stolen.



Lost or stolen you can report it to your local police if no recourse.

May 18, 2024 12:32 PM in response to reda190

reda190 wrote:

i guess apple should do something about it because everyone can get scammed with this, and also i guess its illegal to but second hand macbook


It is not illegal to buy a second-hand MacBook that the lawful owner parted with willingly.


Since you are asking about a scenario in which the Mac is "reported lost", that means you are thinking about the scenario in which the owner did not part with the Mac willingly. If you know that the Mac does not belong to you, and the owner does not provide enough information for you to contact them, then in that case, you might want to turn the computer over to the police.

May 21, 2024 5:37 PM in response to reda190

...since its illegal to buy second hand macbook


In most jurisdictions, it is possession of stolen property that is illegal. It is to your great benefit to humbly and apologetically hand over the device to law enforcement. They have the option of investigating the seller. Although "ignorance of the law" is not a defensible excuse, voluntary surrendering of the property often avoids action against you.




This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What do I do with a second hand MacBook Pro I bought that has been reported as lost/stolen?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.