Photos stopped playing videos and projects

MacBook Pro M3 chip, purchased May 2024

Had identical problem on MacBook Pro M1 chip from 2022.

Videos will sometimes play after restart, but only one time, then no video will play again. Often no video will play from the start. If I try to start a 'project' then the Photos app shuts down. It is not a compatibility issue - all videos were made with iPhone and could play fine earlier.

If I start in Safe Mode then there is no problem. So it seems that something in the background is conflicting. I have Crowdstrike, but it was also a problem before when I had Sophos. I disabled VPNs, but that did not make a difference.

I tried to repair the photos library several times but that did not help

MacBook Pro 14″, macOS 14.4

Posted on May 18, 2024 9:54 AM

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Posted on May 29, 2024 11:55 PM

I tried making a new user and then the problem was not there. I have now found out the issue - it is Google Drive syncing. Whenever Google Drive starts syncing it will cause Photos to malfunction. If I don't start Google Drive after login then there is no problem at all.

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6 replies

May 18, 2024 4:51 PM in response to henrikfrommillbrae

The fact that the problem doesn't exist in Safe Mode tell us you have 3rd party software that is causing the problem.


First, there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This documents describe what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community and Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is designed solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


Unless you're using a true VPN tunnel, such as between you and your employer's, school's or bank's servers, they provide false security from a privacy standpoint.  Read these two articles: Public VPN's are anything but private, Former Malware Distributor Kape Technologies Now Owns a Number of Public VPNs and a Collection of VPN “Review” Websites and Security Risks: The Dangers of Using Free VPNs (eccu.edu)


It's my recommendation that you should uninstall the anti-virus and VPN software according to the developers' instructions.



May 18, 2024 10:08 AM in response to henrikfrommillbrae

There are a couple of things you can try:


1 - Boot into the Recovery volume (boot with the Command + R keys held down  - Intel Macs) or  (How to Boot an M1 Mac into Recovery Mode), select Disk Utility and repair all available containers/volumes on the boot drive.


If necessary continue with:


2 - boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Have you installed and run any "cleaning", "optimizing", "speed-up", anti-virus or VPN apps on your Mac?


May 18, 2024 5:42 PM in response to Old Toad

Thanks for the advice. I need VPN to connect to my employer when working offsite and to connect to the university where I am also working. They actually use two different VPN systems (Cisco Anyconnect and Globalprotect). I don't think there is a way for me to access the secure information on their sites without VPN (e.g. financial records, employee records, library access etc). But I have tried to not load the VPN until I actually need it. The antivirus program Crowdstrike is required by my employer, and I am not allowed to remove it. They monitor when I am on the wifi that the software is running. Before Crowdstrike my employer used Sophos, and I experienced the same problem with Photos. But yes, since Photos is working in Safe Mode it might be the VPN or antivirus that is causing problems.

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Photos stopped playing videos and projects

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