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Microsoft Word runs very slow on my Mac

Hi,

I've been having issues with Word v 16.85 (the last version) for the last two days. I'll be working and all of a sudden my word documents freeze and become "sluggish". If I move up or down the doc it moves slow, becomes stuck. And the spinning wheel shows up. All other apps work fine and fast. I've updated my Mac two weeks ago to OS: Sonoma 14.4.1 (23E224) I was wondering if any other Mac users were having the same issue and if they were able to fix it.

MacBook Air, macOS 14.4

Posted on May 18, 2024 12:19 PM

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Posted on May 21, 2024 8:27 PM

I am having the same problem. Have to work my PhD thesis - urgent! The Word doc is freezing and getting stuck every 30 mins. I close down the Word and restart the computer. but it happens again. This is crazy. Please kindly find a solution soon.

94 replies

May 27, 2024 6:01 AM in response to confused_zebra

Microsoft just released a new update to MS WORD 16.85.2... There are no release notes to this new update. I'm beginning my tests now.


Regarding the installation of previous versions, the original recommendation was to install 16.83 and not 16.84, as the latter also presented the same performance issues.



Crossing my fingers... Cheers


[Edited by Moderator]

May 27, 2024 5:56 AM in response to TJM814

The Auto Update should find it automatically... At least mine did. I've been using the last update for two hours without any spinning wheel or slowness. By this time, it would required to close WORD and restart it.



Update: Using it the last update for +2 hours without excessive memory usage from 16.85. From previous experience, the memory consumption would be higher than 1.5 GB — So far, so good!!

May 18, 2024 11:24 PM in response to confused_zebra

Me too, for the past few days. I've had to put a bunch of work on hold it is just so slow and inefficient. I have logged the issue on the Microsoft side and hear it may be a known issue they are working on.


Clearing out the normal.dotm is one suggestion I found on line - that would help temporarily. Also quitting or force quitting seems to help sometimes, but not really. Likewise a complete reboot. I've read a few posts suggesting removing any Word add ins, but I don't have any add ins.


I sure hope this gets resolved on one side or the other.

May 19, 2024 8:54 AM in response to confused_zebra

Word v16.85 may have some unmentioned dependencies or fixes based on running macOS Sonoma 14.5. I suggest Sonoma users update to that version, and try Word v16.85 again. I have no issues with this version of Word on the designated Sonoma release when accessing the document on my local drive. Accessing the Word document from external storage, another cloud service, or from a network server may not be as punctual as a local document.

May 19, 2024 4:13 PM in response to ToniCorvus

As Word is not an Apple application, you should contact Microsoft, or participate in Microsoft Word for Mac community for additional Word-related advice.


You should not be running any anti-virus, so-called cleaning, or third-party "tuning" software for macOS. This can undermine the operating system and application performance. What I said earlier about potential document delays based on the document location.

Microsoft Word runs very slow on my Mac

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