Microsoft Word runs very slow on my Mac

Hi,

I've been having issues with Word v 16.85 (the last version) for the last two days. I'll be working and all of a sudden my word documents freeze and become "sluggish". If I move up or down the doc it moves slow, becomes stuck. And the spinning wheel shows up. All other apps work fine and fast. I've updated my Mac two weeks ago to OS: Sonoma 14.4.1 (23E224) I was wondering if any other Mac users were having the same issue and if they were able to fix it.

MacBook Air, macOS 14.4

Posted on May 18, 2024 12:19 PM

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Posted on May 27, 2024 5:48 PM

Broooook(e) wrote:

How do you install the .4? I only know how to do the last version.

You don’t. Microsoft released 16.85.2 this afternoon that fixes the issue. Use the usual update path...


Word->Help->Check for Updates

94 replies

May 18, 2024 11:24 PM in response to confused_zebra

Me too, for the past few days. I've had to put a bunch of work on hold it is just so slow and inefficient. I have logged the issue on the Microsoft side and hear it may be a known issue they are working on.


Clearing out the normal.dotm is one suggestion I found on line - that would help temporarily. Also quitting or force quitting seems to help sometimes, but not really. Likewise a complete reboot. I've read a few posts suggesting removing any Word add ins, but I don't have any add ins.


I sure hope this gets resolved on one side or the other.

May 24, 2024 9:10 AM in response to SuffolkMags

SuffolkMags wrote:

I'm having the same problem, it's very frustrating. I can be working happily for a couple of hors and then for no apparent reason it just slows right down as described by others. What is rthw answer?

The answer is to wait for Microsoft to issue an update to fix it. Microsoft is aware of the issue and is preparing an update as we type.

May 24, 2024 9:40 AM in response to confused_zebra

I was thrilled to find this thread… I have been pulling my hair out trying to figure out why my brand new Mac air 15 was totally freezing up word after what seemed like an hour.


In fact, I called Apple support several times and reinstalled word and reinstalled the operating system.


Finally since the laptop was brand new I just brought it back to the Apple Store and got a new one.


it turns out while I was there one of the Genius Bar folks came by. I had some extra time so I re-created the issue… He was stumped… So as I mentioned, I ended up returning my new Macair book for a replacement





May 27, 2024 6:01 AM in response to confused_zebra

Microsoft just released a new update to MS WORD 16.85.2... There are no release notes to this new update. I'm beginning my tests now.


Regarding the installation of previous versions, the original recommendation was to install 16.83 and not 16.84, as the latter also presented the same performance issues.



Crossing my fingers... Cheers


[Edited by Moderator]

May 28, 2024 10:21 AM in response to JamesMullinger

JamesMullinger wrote:

I am having the same problem as everyone else here. And I am cursing Microsoft for charing me $150 a year for Word and it doesn't work! I have read every page of this but I can't see a solution yet. Does anyone have one please? Thank you! Like all of you I am getting desperate and cannot see a fix for this anywhere.

You might give the free, open-source app, LibreOffice a try. It can open, edit and save MS Office files in both the Office format or its own format (and convert later to Office as needed).

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Microsoft Word runs very slow on my Mac

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