Safari on Macbook and iphone not enabling NatWest Mastercard ID check

Question

Level 1

6 points

Safari on Macbook and iphone not enabling NatWest Mastercard ID check

Whenever I use Safari to complete a purchase on my Macbook or iPhone and a NatWest Mastercard ID check is needed, the pop-up window does not load.

I have enabled pop-ups for the websites concerned, I have unchecked the block content box.... but still it does not work.

I have to make purchases on my Macbook and iPhone using a Chrome browser as a result. Seems nuts 🥜

Does anyone else have this issue or worked out how on earth to make Safari work?

Safari Version 17.5 (19618.2.12.11.6)

MacBook Pro 16″, macOS 14.5

Posted on May 20, 2024 9:37 AM

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Answer 1

May 26, 2024 12:33 AM in response to Stubbsy747

I have this problem when using Safari on my iPad. It feels like this only started happening recently. I’ve tried disabling various browser extensions but that hasn’t made a difference. I’m also having to use a different browser (DuckDuckGo) to make this work.

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Answer 2

Cdr30

Level 1

8 points

Jun 1, 2024 3:55 PM in response to Stubbsy747

I am having the same (or a very similar) issue with Mastercard ID check with Santander. I get a notification from the Santander app that an authentication request has been made but I cannot confirm on the online store as there is no pop-up box.

It previously worked fine and it is only during the last couple of weeks that I noticed issues (current date June 1st 2024).

I also tried disabling all extensions and pop-up blockers in safari but this did not help. However, it works fine with another browser (Firefox).

I am using an iPhone 12, iOS 17.5.1.

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