Brand New iPad Pro M4 Crashing in YouTube

Two basic troubleshooting steps to perform (test after each attempt):

A) Put it on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your new iPad, using these instructions:

• On an iPad with a Home button: Press and hold the power button and the Home button at the same time. When the Apple logo appears, release both buttons.
• On other iPad models: In rapid sequence, press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the power button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).

B) If the issue persists, something could have gone wrong during the latest update procedure.

I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).

When done, restore data from your previously made backup (3).

Follow the instructions provided in these support articles:

(1) How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup

If the issue still persists, I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service , or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

• Online:--> Genius Bar Reservation and Apple Support Options - Apple;
• Contacting a local Apple Store or AASP among the list provided above;
• Using the "Apple Store" app, available and downloadable from AppStore.

I also experienced the same when open youtube app and set 4K resolution. And then i try to swipe down the video, it just crash and black screen then i appear apple logo seem like restart back. What wrong with this?

Begin with updating your new iPad to iPadOS 17.5.1. This update, released within the last 24 hours, includes essential (but undefined) bug fixes for iPadOS 17.5; this update may address your problem.

Otherwise, try deleting the YouTube App - and perform a forced restart before reinstalling the YouTube App from the Apple App Store:

Delete apps on your iPhone, iPad, and iPod touch - Apple Support

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If the problem persists after performing the restart, there may be an issue with the YouTube App itself - as this App might not yet be optimised for the new iPad Pro M4.

If the problem persists, should you elect to do so, you might try resetting your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

kourfromrockford wrote:

OMG… i have the same issue, please apple fix it. It ruin my ipad. Crash so many time and restart by itself.

While Apple cannot fix another Developer's App, you might find the deleting the App from your iPad - and performing a restart before reinstalling the YouTube App from the Apple Store - may resolve your problem.

Remove or delete apps from iPad - Apple Support

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If the problem is not resolved, you should seek help from the App Developer:

How to contact an app developer - Apple Support

hi nikolajau, same problem here , pro 13” M4 1TB , called Apple , I go to center Apple and no hardware problem , but this happening to me , freeze and crashing costantly when i use , Apple TV app scrolling video in horizontal and vertical position , when i use Maps only when is horizontal position , when I see photo in gallery , when I open the app warzone mobile , the iPad freeze , crash and restart

I note that an updated version of the YouTube App has been released in recent hours. Try updating the App.

I was also experiencing the same issue the last 4 days!

Today I contacted Apple and they helped me by simply instructing me to go to Settings > General > Transfer or Reset iPad > Reset > Reset All Settings.

The guy who helped me said it would reset all of the coding downloaded from the server during the first boot and rewrite it correctly, the way it is supposed to work along with all apps, including YouTube, in all resolutions.

This method worked for me, I hope this helps everyone who goes through the same issue!

I was also experiencing the same issue the last 4 days!

Today I contacted Apple and they helped me by simply instructing me to go to Settings > General > Transfer or Reset iPad > Reset > Reset All Settings.

The guy who helped me said it would reset all of the coding downloaded from the server during the first boot and rewrite it correctly, the way it is supposed to work along with all apps, including YouTube, in all resolutions.

This method worked for me, I hope this helps everyone who goes through the same issue!

I tell to ai the panic event in the log and this the problem we have

How you resolve ?

OMG… i have the same issue, please apple fix it. It ruin my ipad. Crash so many time and restart by itself.