Brand New iPad Pro M4 Crashing in YouTube
Three times in the last day my brand new iPad has crashed while watching YouTube. The app doesn’t crash or freeze, the entire iPad freezes and then turns off. Why is this happening? Should I return it?
Three times in the last day my brand new iPad has crashed while watching YouTube. The app doesn’t crash or freeze, the entire iPad freezes and then turns off. Why is this happening? Should I return it?
Two basic troubleshooting steps to perform (test after each attempt):
A) Put it on charge for at least half an hour, then, keeping it plugged in, try a "forced" restart of your new iPad, using these instructions:
B) If the issue persists, something could have gone wrong during the latest update procedure.
I would try to install a fresh copy of iOS/iPadOS (the latest available/supported by your device model). To do this, create a full backup of your iPhone/iPad (1), then restore it to factory settings (you need a computer to perform this step) and, in the end, set it up as new (2).
When done, restore data from your previously made backup (3).
Follow the instructions provided in these support articles:
(1) How to back up your iPhone, iPad, and iPod touch – Apple Support
(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support
(3) Restore your iPhone, iPad, or iPod touch from a backup
If the issue still persists, I suggest that you contact Apple Support directly, using this link:--> Contact Apple for support and service , or make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> https://locate.apple.com/choose-country-region . After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
I also experienced the same when open youtube app and set 4K resolution. And then i try to swipe down the video, it just crash and black screen then i appear apple logo seem like restart back. What wrong with this?
Begin with updating your new iPad to iPadOS 17.5.1. This update, released within the last 24 hours, includes essential (but undefined) bug fixes for iPadOS 17.5; this update may address your problem.
Otherwise, try deleting the YouTube App - and perform a forced restart before reinstalling the YouTube App from the Apple App Store:
Delete apps on your iPhone, iPad, and iPod touch - Apple Support
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem persists after performing the restart, there may be an issue with the YouTube App itself - as this App might not yet be optimised for the new iPad Pro M4.
If the problem persists, should you elect to do so, you might try resetting your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
kourfromrockford wrote:
OMG… i have the same issue, please apple fix it. It ruin my ipad. Crash so many time and restart by itself.
While Apple cannot fix another Developer's App, you might find the deleting the App from your iPad - and performing a restart before reinstalling the YouTube App from the Apple Store - may resolve your problem.
Remove or delete apps from iPad - Apple Support
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem is not resolved, you should seek help from the App Developer:
hi nikolajau, same problem here , pro 13” M4 1TB , called Apple , I go to center Apple and no hardware problem , but this happening to me , freeze and crashing costantly when i use , Apple TV app scrolling video in horizontal and vertical position , when i use Maps only when is horizontal position , when I see photo in gallery , when I open the app warzone mobile , the iPad freeze , crash and restart
I note that an updated version of the YouTube App has been released in recent hours. Try updating the App.
I tell to ai the panic event in the log and this the problem we have
How you resolve ?
OMG… i have the same issue, please apple fix it. It ruin my ipad. Crash so many time and restart by itself.
Updating the YouTube app fixed this for me.
Brand New iPad Pro M4 Crashing in YouTube