How do I remove activation lock on my iPhone ?

The correct Apple ID and Password used to set up the phone has not been entered correctly. How you proceed will depend on why you do not know your credentials.

• If you forgot your Password, then you will first need to regain access to your account.

If you forgot your Apple ID password - Apple Support

• If you have the original purchase receipt showing your name and serial number of the device from Apple or Authorized Apple seller then you can remove the Activation Lock. A third party receipt will not be accepted.

How to remove Activation Lock - Apple Support

If you are unable to provide the information above, then the device will not be usable.

This is an English community. Can you please translate the message on your screen? There can be several reasons for an activation lock. The translation will help us point you to the best advice.