Apple TV 4K not rebooting after 17.5.1 update

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Level 1

23 points

Apple TV 4K not rebooting after 17.5.1 update

Updated to 17.5.1 last evening. Turned off device later in the evening . Turned on the next morning and would not respond to remote but had a Home Screen displayed. Rebooted it and never finished booting. Tried pulling the power and same thing. Stuck in loop of flashing LED on set top box then Apple logo flashes on TV. Then back to the loop trying to reboot. Eventually appeared to be on as LED went to solid. However as soon as I used any button on the remote it returned to the reboot loop. Apple Support said needed to be repaired by a technician or replaced. Anyone else have this happen??

Apple TV 4K, tvOS 17

Posted on May 22, 2024 3:36 AM

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Answer 1

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tigrzeye Author

Level 1

23 points

May 23, 2024 8:58 AM in response to tigrzeye

Ended up just returning the Apple TV 4K since it was within my return period.

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Answer 2

Ahimsa

Level 1

23 points

May 23, 2024 10:08 AM in response to Ahimsa

No further problems. Everything working fine. What happened yesterday was probably a one-off event.

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Answer 3

Ahimsa

Level 1

23 points

May 22, 2024 3:30 PM in response to tigrzeye

AppleTV updated to 17.5.1 moments ago. it finished the update. I was messaged that Siri can recognize my voice. i was trying to find out how. ultimately i came to System in the settings. i clicked it to open. It died. trying to wake up, but unsuccessful.

“Killershot”?

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Answer 4

Ahimsa

Level 1

23 points

May 22, 2024 3:45 PM in response to Ahimsa

I was able to turn it on after about 10 minutes.

For the time being, I have suspended automatic software updates on all our AppleTVs.

There’s something not quite right. After the iOS 17.5.1 update on iphone, Face ID takes longer, and sometimes needs more than one try.

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