Apple Pencil gen 1 is paired with my wife’s 7th gen iPad put won’t work. iOS 17.5.1

I’ve unpaired it, reconnected it - put the iPad on a force restart , even changed the nib but nothing fixes it - it shows as paired but doesn’t work

iPad Pro, iPadOS 17

Posted on May 22, 2024 11:43 AM

Reply
1 reply

May 22, 2024 4:05 PM in response to neilbr72

As described, the Apple Pencil has successfully paired with the iPad. Inconsistent drawing will either be due to a problem with the Pencil itself, or its interaction with the iPad screen.


Ensure that the user-replaceable Pencil tip is snugly screwed into the body of the Apple Pencil; when fitted correctly you should see a tiny gap, of about the thickness of a sheet of paper, between the tip and pencil body. If slightly loosened, or overtightened, the Pencil may not work properly, if at all.


Be aware that if your iPad screen has ever been replaced by anyone other than Apple, the screen will not be properly calibrated; this situation is known to cause issues with the Pencil. Also, if the Pencil has been dropped onto its tip, or if the tip has been subjected to unnecessary force, the transducer element that its located beneath the replaceable plastic tip may have been damaged; a damaged Pencil cannot be repaired - only replaced.


If you need assistance, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be able to fully test and assess your iPad and Apple Pencil:

Genius Bar Reservation and Apple Support Options - Apple

Apple Pencil gen 1 is paired with my wife’s 7th gen iPad put won’t work. iOS 17.5.1

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