Why doesn’t Apple Care+ page have a “broken my phone” button?

I tried to report my phone had been dropped on a pavement. Shattered back exposing inside the phone, but still working. So I pressed “claim” to tell apple Care+ (as really hard to find a British phone number to call!).

The problem is you have to tick a box giving them permission to manage my phone, so I did. But the next page started to ask questions about losing it. So I pressed back and back to go back to the first page, as it wasn’t what I needed.

To my HORROR, just as I was uploading photos for work, my phone suddenly said my wallet had been cleared, then sudden it started closing down!!! I’m devastated. I’m freelance and need the photos from last night for work, as I went to a corporate event. My battery was getting low so the photos didn’t upload to iCloud!! We don’t have a landline so I then had to find an old phone and swap the SIM card so it would work. I am worried sick that I have lost everything for good as my iCloud account says it’s been erased!

Has anyone else experienced this and can Apple help me please? 🙏🏻 #Apple #AIG #helpme