Front Facing Camera Black - IPad 9th Gen

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Front Facing Camera Black - IPad 9th Gen

The front facing camera on my IPad 9th Gen will not work. The rear camera works fine. I have the latest version: 17.5.1. It has not worked for awhile. When I try to switch to front camera I get a black screen and the error message: "Flash is Disabled. The Ipad needs to cool down before you can use the flash." I am not sure they are related but thought I should mention it. My model doesn't have a flash from what I can see.

I have done a hard reset with no luck. I have checked my settings and so far haven't found anything that helps resolve this issue. I would appreciate some input. I see many other Apple users complaining about this same issue.

iPad (9th generation)

Posted on May 23, 2024 4:19 PM

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Answer 1

May 23, 2024 4:32 PM in response to jhapple2

Your iPad may have a fault requiring repair.

Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

Press and quickly release the volume button nearest to the top button.
Press and quickly release the volume button farthest from the top button.
Press and hold the top button.
When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support

When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings

If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

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