Bought a new iPad and pencil at Best Buy today and the pencil has been attached to the iPad magnetically for about an hour and doesn’t even show pencil in Bluetooth or Apple Pencil tabs. I restarted pressing vol and power back to apple icon, no change. Thanks
Apple Pencil (2nd generation)
Is your Apple Pencil compatible with your iPad model? The new 2024 models of iPad Pro and iPad Air do not support the second generation Apple Pencil. Here is Apple’s definitive compatibility list for Apple Pencil and iPad:
Apple Pencil compatibility - Apple Support
Different models of Apple Pencil use different pairing and charging interfaces...
The second generation Pencil can only be used with specific iPad models that have the magnetic/inductive dock that is exclusively designed for the Pencil. Charging is controlled via the iPad magnetic dock.
While the new Apple Pencil Pro is similar to the second generation Pencil, due to a redesign of the inductive charging system, the Apple Pencil Pro is only compatible with the just-released 2024 iPad's Pro and Air. This Pencil is not compatible with any other model of iPad.
The first generation Apple Pencil uses the physical Lightning port of the Pencil and host iPad for both pairing and charging the first generation Pencil. The first generation Pencil can also be charged using an inline charging adapter and the iPad’s Power Adapter. This pencil can only be used with compatible iPad models that have a Lightning connector; with the sole exception of the new iPad10, requiring a special adapter, iPad models that feature a USB-C port lack any means by which to pair with a first generation Pencil.
The USB-C Pencil can be used with any model of iPad that features a USB-C port.
In summary, the Apple Pencil models are not interchangeable - and can only be used with the iPad that has appropriate internal hardware.
If your iPad and Pencil are compatible, these support pages may be helpful with pairing and use of the Pencil with your iPad:
Connect Apple Pencil with your iPad - Apple Support
Charge your Apple Pencil and check the battery - Apple Support
If you continue to experience difficulties, here is one of the better troubleshooting guides:
https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/
The iPad Air you purchased…is it the M2 version just released last week? If so, the Pencil 2 does not work on it. You need to take it back and get the Pencil Pro or the USB-C Pencil
New iPad Air and new pencil 2 won’t pair
