Siri says Apple Music can't play a playlist

Question

Level 1

12 points

Siri says Apple Music can't play a playlist

I have playlists of music I purchased on Apple iTunes. When I ask Siri to play one of those playlists she says it looks like Apple Music can't play the playlist. But, I don't have Apple Music. This is my music that I purchased. I have had this problem on CarPlay and also when asking Siri to play the playlist on my phone not connected to CarPlay. I have an iPhone 15 Pro Max running iOS 17.5.1. It seems to be a problem with only one particular playlist. I tried deleting the playlist and adding it back and that did not help. Any ideas would be appreciated.

Posted on May 23, 2024 6:51 PM

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Answer 1

Best reply

JB_pajaro

Level 1

33 points

Jun 10, 2024 3:50 PM in response to windyjammer

It’s not just iOS - I have the same problem on an iMac. Siri appears not to be able to process ‘playlist’ on any device.

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Answer 2

gam1235

Level 1

14 points

May 24, 2024 10:36 AM in response to windyjammer

The problem started with the recent OS update to 17.5 it was not fixed in the 17.5.1. OS Update unfortunately

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Answer 3

May 27, 2024 1:18 PM in response to gam1235

This answer incorrect. Apple has still not fixed this issue. I have personally reported it twice. Very disappointing!

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Answer 4

gam1235

Level 1

14 points

Jun 13, 2024 2:06 AM in response to windyjammer

I have found that if I request Siri to play a playlist from my Apple Watch, it will play the playlist if I request it to play through my Apple mini or my iPhone, it will not and says Apple Music can't play that

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Answer 5

Jun 17, 2024 9:58 PM in response to SravanKrA

You are supposed to be able to access playlists in the app on your phone, but Siri has stopped doing that. I used to be able to just ask Siri to "shuffle playlist X", but now it says it can't do that on Apple Music, because I don't have a subscription. It's not accessing any of the music or playlists that I actually own and are on my phone, in the app. That's the issue everyone is complaining about. We just want to play our own music, but Siri is ignoring it and trying to access some cloud service.

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Answer 6

windyjammer Author

Level 1

12 points

May 24, 2024 11:33 AM in response to SravanKrA

I do have the Apple Music app so that's not the problem.

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Answer 7

gam1235

Level 1

14 points

May 27, 2024 9:43 PM in response to Allan_Keith

why is this answer incorrect the problem started with OS 17.5 they release 17.5.1 and they still didn't fix it so what's wrong with my response?

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Answer 8

gam1235

Level 1

14 points

May 28, 2024 4:43 PM in response to Allan_Keith

The problem started with 17.5 three or four days later they release 17.5.1 they still hadn't fixed it so I'm not understanding why you're saying what I said was incorrect. It was perfectly correct.

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Answer 9

May 24, 2024 12:08 AM in response to windyjammer

Even if you don't subscribe to Apple Music's streaming service, you can still access all the music you've purchased on the iTunes Store. This music is conveniently stored within the Apple Music app. Having the Apple Music app installed is essential to play your purchased songs, manage your library, and sync your music across your Apple devices.

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