This has happened when in iMail. Cursor will move but will not highlight mail item. I does not seem to be active, yet it will shut down iMail. Is there some way to fix it without shutting down the computer?
[Re-Titled by Moderator]
Ok thanks. I understand clicking a link in a Mail message causes the Mail app to spontaneously quit. Is that correct?
Please determine if the same problems occur in "Safe Mode": Use safe mode on your Mac - Apple Support
Safe Mode is a fundamental troubleshooting step. It will require a shutdown; technically just a reboot, but there is no effective difference between the two.
I understand the cursor becomes unresponsive, but that obviously shouldn't happen to begin with. Until we can determine the cause we won't know how to restore its operation. Safe Mode is just the first step.
What is iMail? Are you asking about the macOS Mail app on your MacBook Air, or...?
It is the regular Apple Mail, but I did not know how to designate that.
That is not the problem. The problem is that the cursor becomes defective for some reason in Mail and I would like to know how to activate it again without shutting down the computer.
How to fix an inactive cursor in iMail without shutting down?
