How do I fix an unresponsive, black screen on my iPhone?

I was charging my phone and I got a notification so i go to click on it and the phone goes black screen i tried to hard reset the phone multiple times and the phone is still unresponsive.So any one know what to do?


[Re-Titled by Moderator]

iPhone 14, iOS 17

Posted on May 23, 2024 7:24 PM

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2 replies

May 23, 2024 8:52 PM in response to teja263

Try a hard reset:


  1. Press volume up
  2. Press volume down
  3. Press and hold the power button until the Apple logo ( ) appears


If that did not help, get expert service and support at the Genius Bar.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status. 🔧

May 23, 2024 7:33 PM in response to teja263

What did the "notification" say?


There are only 2 possible results when you perform a Forced Restart: Force restart iPhone - Apple Support


1) The phone returns to normal operation


Or, if the screen still remains black......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

How do I fix an unresponsive, black screen on my iPhone?

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