How to cancel unauthorized charges from Apple.com

The support article If you see 'apple.com/bill' on your billing statement - Apple Support explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support

Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

"When you sign in to your financial institution website or mobile app and view your recent purchases from the App Store, iTunes Store, Apple Books, or for Apple Music or iCloud services, you may see an option—such as View Receipt—that allows you to view more details about your transaction."

Other possibilities to consider (not all may apply in your situation):

● Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for App Store and iTunes purchases - Apple Support ).

● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support ).

● If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).

● Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).

If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support

If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.

If a reporting a problem request is unsuccessful or you have another issue you can also speak with Apple ➞ Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service ➞ "See a list of Apple phone numbers around the world."

Click here ➞ https://support.apple.com/HT201232

I think I pretty exhaustively covered the scenarios in my earlier post. It's either you with another account, somebody else if you are a Family Sharing Organizer, or a subscription that you were late in canceling. The alternatives are you are really being unfairly charged by a vendor in which case you need to contact Apple, or there is fraud on your card and you need to contact your bank (but before you do that really, really make sure the others are not the case because canceling a card might raise issues with your account in general).

Remember that this is a volunteer forum. It is not live chat. I have a lot of other things going on today.

I appreciate your energy and understand your frustration. It seems we share the same exhaustion as end users facing these ongoing issues.

I believe Apple needs to reevaluate its policies regarding account charges. The current wording around activating a card can lead to significant misunderstandings. Most banks do not dispute charges once they are processed, and according to Apple’s agreement, any charge withdrawn from an account is treated as valid. This leaves users vulnerable to substantial losses—like the $1,300 charge I recently experienced from a gaming app, which I couldn’t recover.

This issue isn't unique to me; I estimate that I’ve lost between $3,000 and $4,000 due to similar unauthorized charges over time. It's incredibly tiring to explain these problems repeatedly, and if you're feeling the weight of this conversation, I urge you to escalate it within your organization. It’s crucial to identify the root causes of these systemic issues.

While I stick with Apple for its security, I find the constant unexpected charges frustrating. Even with Apple Pay, the automatic transfer to another account upon depletion of the cash card feels unfair. Users should have more control over their accounts and the charges against them.

Moreover, many apps have unclear subscription terms, leading to users being charged for services they didn’t fully agree to or no longer need. In my case, the $1,300 charge was for a game I thought I had unsubscribed from, which highlights a larger problem with app management and billing.

I understand that you're doing your best to help, but it seems like a broader issue that requires attention. It might be beneficial for Apple to review its contracts and audit the services offered through its app ecosystem. If an app is uninstalled, any associated agreements should be rendered void, preventing further charges.

From my conversations with others, I've learned that they too face similar issues with charges from apps they no longer have installed. This raises the question: how can we stop these unauthorized transactions if banks refuse to dispute them based on the terms we agreed to?

I suggest that Apple consider allowing users to access the App Store without having a card on file, which would eliminate many of these recurring issues. Separating payments for core Apple services—like iCloud and AppleCare—from other app-related charges could also streamline the process.

Ultimately, if these issues persist, I would reconsider my loyalty to Apple, as my frustrations continue to mount. Thank you for your understanding, and I hope my experiences can contribute to a necessary dialogue that leads to improvements.

I urge you to escalate it within your organization

Remember that this is a user to user forum. Nobody responding here works for Apple. It is no more my organization than it is yours (actually in that regard it is more yours since I have never actually ever entered a payment method with Apple or bought something that cost money). If you want to say something to Apple you are better off posting it to their feedback link.

Feedback - iTunes - Apple

I’ve canceled subscriptions, however charges have continued t trying to make deductions from my account.

Waiting on a response