I recently use the VPN master and proxy app for only a few minutes as it did not work for me, I enlisted the free trial & went on to delete the app later, I am certain I managed the subscription and cancelled it but days later I see money is being taken out of my account. I have tried to request for a refund but it keeps saying I’m not illegible. Kindly assist I had no intention of making this purchase
iPhone 7, iOS 15
The app also has a website where they will manage your account. It is likely that any free trial offer was made after being directed to their website so they can bill you directly without going through the normal Apple payment processing for in-app purchases that can be easily cancelled.
Try signing into their website and see if you have a subscriptions that you have signed up for there.
Are you sure there was an offer for free trial? I reviewed the app on the Apple App Store and I don’t see any offers for a free trial. Have you contacted Apple Subscription and Billing Support for assistance with this issue? Apple Support Community does not have access to your personal or financial information.
Subscriptions and Billing - Official Apple Support
Yes I am sure, I have however found a way to fix the problem. Thank you so much for your concern.
You welcome. I hope you have a great weekend!
Requesting a refund
