Trying to set up Face ID and it’s saying not available
It actually worked earlier today and suddenly it stopped working again
iPhone 11, iOS 17
It actually worked earlier today and suddenly it stopped working again
iPhone 11, iOS 17
Hello,
Apple has several documents helping you with Face ID.
This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple and this one to get a repair estimate —> iPhone Repair & Service - Apple Support
If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list in this article of things to try: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the first 8 don't solve the issue then use #9, contact Apple.
Hello,
Apple has several documents helping you with Face ID.
This Support article is specific to seeing a 'disabled' Face ID alert, and explains what to do when you see that notice or an issue with the TrueDepth camera. --> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
Unless a software update solves the problem you may need to have Apple take a look at your device. Use this link to set up an appointment —> Genius Bar Reservation and Apple Support Options - Apple and this one to get a repair estimate —> iPhone Repair & Service - Apple Support
If you don't see a 'disabled' message but do have general issues with Face ID not working properly, explore the list in this article of things to try: If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If the first 8 don't solve the issue then use #9, contact Apple.
Try and restart your iPhone to see if the issues persist
If your Face ID is disabled there is most likely a hardware issue going on. Please update your iPhone to the latest avaliable software version and if this is not working please Contact - Official Apple Support to set up hardware service for your iPhone
Trying to set up Face ID and it’s saying not available