airpods connecting while in the case and wont connect out of the case

when i put my airpods inside the case they will connect to my phone and when i tale them out and try to use them they wont connect

iPhone 11, iOS 17

Posted on May 25, 2024 7:47 PM

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Question marked as Top-ranking reply

Posted on May 26, 2024 12:33 AM

Try and reset the AirPods to factory settings to see if the issues persist


  • AirPods (all generations) or AirPods Pro (all generations): Put the AirPods in their case, close the lid, then wait 30 seconds. Open the lid, then press and hold the setup button on the back of the case for about 15 seconds, until the status light flashes amber, then white.


1 reply
Question marked as Top-ranking reply

May 26, 2024 12:33 AM in response to vgdcb

Try and reset the AirPods to factory settings to see if the issues persist


  • AirPods (all generations) or AirPods Pro (all generations): Put the AirPods in their case, close the lid, then wait 30 seconds. Open the lid, then press and hold the setup button on the back of the case for about 15 seconds, until the status light flashes amber, then white.


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airpods connecting while in the case and wont connect out of the case

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