Ipad Dilvered to Wrong Address and I didn't get any feedback yet.

I have ordered a latest Ipad Air, which is supposed to delivered to me 2 days back, but the rider I.e Uber delivered to another address. After that I contact him but he didn't responded, thn I contact Apple Helpline they are saying we will return your payment after one day. Next day I contacted than they are saying that they will investigate, you'll be informed in 1 week regarding refund or not. Its totally risky. Kindly someone help?