Unable to connect to internet on my iPad

Question

Unable to connect to internet on my iPad

Was given an ipad Model A1397, running 8.1.3. Can't connect to internet (No Service or Searching). Can get some internet sites, but no Apple sites, so can't create ID or install the version 9.3.6 update.

iPad connects to some internet sites, but cannot reach Apple server to create new user id or install the waiting 9.3.6 version update. Have tried all troubleshooting found online - reset network, reset DSN, restart iPad, etc.

[Re-Titled By Moderator]

iPad 2, iOS 9

Posted on May 26, 2024 1:17 PM

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Answer 1

sberman

Level 10

264,879 points

May 26, 2024 6:50 PM in response to MistyJones486

See especially “If you can't reach the update server or can't verify the update“ here.

If your iPhone or iPad won't update - Apple Support

Your iPad has a few years under its belt. Perhaps it no longer functions. But perhaps the above article will solve the issue.

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Answer 2

May 26, 2024 6:35 PM in response to sberman

Thank you so much for the reply. I am trying a Wi-Fi connection unsuccessfully and there is no vpn or anti-virus on this device. The update seems to download, goes to “preparing update”, but then says “Software Update Failed, Error occurred downloading iOS 9.3.6” it goes to an error. Cannot set up an Apple ID (can’t access server), yet I can reach other websites. The cellular data is set to Verizon 18.0 but when I try to open it, it says equipment error, to reset device or call customer service. Don’t have a mobile data phone for this device, only texting.

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Answer 3

sberman

Level 10

264,879 points

May 26, 2024 1:48 PM in response to MistyJones486

A1397 indicates an iPad 2 with CDMA cellular, released by Apple in 2011.

A Wi-Fi connection (no VPN, no anti-virus) should be used to update.

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Answer 4

May 26, 2024 8:18 PM in response to sberman

Thank you. You have been most helpful. I will check out those Support topics.

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