Downloaded cellular data through AT&T , well they said I have to go to Apple and discuss it with them.

Has anyone else requested their own data through At&T(any phone service) ? It took a month… I received and email… go to look . Ha.. not so fast!! So AT&T SAID THEY HAVE NO RECORD OF MY REQUEST AND THAT IT IS GOING TO BE AN APPLE ISSUE! Do what… I requested cellular data through my wireless phone service provided…. why do I need to go through Apple. Please anyone… is there anyone else that has done/dealt/had resolved this issue too?? Any advice, I would

really appreciate it! Thanks community!!