Apple Pencil that look perfectly fine but is not working.

I got this new Apple Pencil for Christmas in 2023 this is my third one. It was either 1-2 weeks ago I was about to use it and it stopped working and today I tried fixing it it by watching videos, wiping it with a dry towel, and etc but it’s not working. Two years ago the little part was brown which told me it can’t work anymore but my recent one is still some goldish-yellow color. I tried looking at discussions to help me but nothing’s working and also resetting my iPad. Nothings working and I’m also trying to figure if it has a warranty on it because i really need help, so please give some tips/answers. |Update: I’ve fixed it but i may need it in the future :-)|

iPad

Posted on May 27, 2024 6:29 PM

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Question marked as Top-ranking reply

Posted on May 28, 2024 2:46 AM

As requested, here are some tips and general guidance for all models of Apple Pencil. Hopefully you'll find this information to be useful if you experience any difficulties:


1) The Apple Pencil tip is a consumable item - that should be replaced as soon as any wear becomes visible. Never use a Pencil whose tip has worn to the extent that any part of the metal transducer is visible - as you may damage both the pencil and iPad screen.


2) Ensure that the user-replaceable Pencil tip is snugly screwed into the body of the Apple Pencil; when correctly fitted you should see a tiny gap, of about the thickness of a sheet of paper, between the tip and pencil body. If the tip is slightly loosened, or overtightened, the Pencil may not work properly, if at all.


3) While Pencils are relatively robust, treat them with care. The transducer element (that sits immediately under the replaceable tip) can suffer damage from impact or excessive lateral force to the tip - such as might occur if the Pencil is dropped onto a hard surface. If the transducer beneath the plastic tip is distorted or damaged, the Pencil will require replacement. Repair of an Apple Pencil is not possible.


4) Be aware that if a Pencil has been set-aside for an extended period, unused and uncharged, the tiny Pencil battery can be damaged through deep discharge. In common with all Li-ion batteries, they must always have some level of charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. 


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


Gentle warming of the Pencil (such as placing on a hot water radiator), prior to attempting charging of the Pencil, can sometimes resurrect a dead Pencil battery. If the Pencil battery fails, the only remedy is to replace the entire Pencil; the battery is not a serviceable item.


5) The second generation Apple Pencil and Apple Pencil Pro are charged by the host iPad using inductive charging. It is generally recommended that these Pencils should be kept docked with the host iPad when not in active use - as this ensures that the tiny internal Pencil battery is kept optimally charged when not in use.  Charging will only occur when the battery requires charge from the iPad, optimal charge being entirely automatic.


Keeping the Pencil separated from the iPad when unused risks allowing its battery to fully discharge and suffer irreversible damage. An otherwise healthy Apple Pencil will suffer no negative consequences from being docked with its host iPad for extended periods.


6) If an Apple Pencil fails within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.

Genius Bar Reservation and Apple Support Options - Apple


7) General Troubleshooting:


These support pages may be helpful with pairing and use of the Pencil with your iPad:

Connect Apple Pencil with your iPad - Apple Support

Charge your Apple Pencil and check the battery - Apple Support


If you experience difficulties, here is one of the better third-party troubleshooting guides:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/







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3 replies
Question marked as Top-ranking reply

May 28, 2024 2:46 AM in response to Bluetheberry

As requested, here are some tips and general guidance for all models of Apple Pencil. Hopefully you'll find this information to be useful if you experience any difficulties:


1) The Apple Pencil tip is a consumable item - that should be replaced as soon as any wear becomes visible. Never use a Pencil whose tip has worn to the extent that any part of the metal transducer is visible - as you may damage both the pencil and iPad screen.


2) Ensure that the user-replaceable Pencil tip is snugly screwed into the body of the Apple Pencil; when correctly fitted you should see a tiny gap, of about the thickness of a sheet of paper, between the tip and pencil body. If the tip is slightly loosened, or overtightened, the Pencil may not work properly, if at all.


3) While Pencils are relatively robust, treat them with care. The transducer element (that sits immediately under the replaceable tip) can suffer damage from impact or excessive lateral force to the tip - such as might occur if the Pencil is dropped onto a hard surface. If the transducer beneath the plastic tip is distorted or damaged, the Pencil will require replacement. Repair of an Apple Pencil is not possible.


4) Be aware that if a Pencil has been set-aside for an extended period, unused and uncharged, the tiny Pencil battery can be damaged through deep discharge. In common with all Li-ion batteries, they must always have some level of charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. 


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


Gentle warming of the Pencil (such as placing on a hot water radiator), prior to attempting charging of the Pencil, can sometimes resurrect a dead Pencil battery. If the Pencil battery fails, the only remedy is to replace the entire Pencil; the battery is not a serviceable item.


5) The second generation Apple Pencil and Apple Pencil Pro are charged by the host iPad using inductive charging. It is generally recommended that these Pencils should be kept docked with the host iPad when not in active use - as this ensures that the tiny internal Pencil battery is kept optimally charged when not in use.  Charging will only occur when the battery requires charge from the iPad, optimal charge being entirely automatic.


Keeping the Pencil separated from the iPad when unused risks allowing its battery to fully discharge and suffer irreversible damage. An otherwise healthy Apple Pencil will suffer no negative consequences from being docked with its host iPad for extended periods.


6) If an Apple Pencil fails within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.

Genius Bar Reservation and Apple Support Options - Apple


7) General Troubleshooting:


These support pages may be helpful with pairing and use of the Pencil with your iPad:

Connect Apple Pencil with your iPad - Apple Support

Charge your Apple Pencil and check the battery - Apple Support


If you experience difficulties, here is one of the better third-party troubleshooting guides:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/







May 28, 2024 1:52 AM in response to Bluetheberry

Re: trying to figure if it has a warranty on it


Hi Bluetheberry

welcome to the Apple (user-to-user) Community


Re: Apple Pencil that look perfectly fine but is not working :

Update: I’ve fixed it but i may need it in the future


If needed: This discussion thread (link below) has some good tips / answers / to get a Pencil working:

My Apple Pencil won’t connect - Apple Community

________________________________________________

Re: "I’m also trying to figure if it has a warranty on it"

First find the Pencil's serial number

See how to: Find the serial number of your Apple Pencil - Apple Support


Then enter the serial number in the webpage: Check Your Service and Support Coverage - Apple Support

You can see there what info. is available.

_________________

More info, if needed: Find information about your warranty or AppleCare plan - Apple Support


All the best :-)

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Apple Pencil that look perfectly fine but is not working.

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