Microsoft AutoUpdate (Install In Progress) is stuck on MacBook Pro. Force quite doesn't help and I can't restart my MacBook.

SG1980 wrote:

Hi,

I have an Apple MacBook Pro (2021) running on the Apple M1 Pro chip. I was trying to restart my MacBook and then the 'Install in Progress' window popped up. I wasn't even aware this was running in the background. I have tried the following steps but nothing seems to work.

1. I tried to Force Quit the app. It does quit but when I try to restart my MBP the Install in Progress reappears and won't allow me to restart.

2. I searched for resolution on here and one of them was to open a MS app (I opened Word), went to Help>Check for Updates and from there look for the Install in Progress app and move to bin, but I can't move that to the bin.

3. I even went to Activity Monitor and tried to quit the 'Microsoft AutoUpdate' but I can't seem to do that.

I am just stuck and can't restart my MBP at all. Can anyone help pls!!

Thanks,

Suraj

https://discussions.apple.com/content/attachment/affd488b-b90a-4713-9ee1-7962a0ed0a38

Force quit if neccesary and reboot into SafeBoot mode— and try again your microsoft...

A SafeBoot Use safe mode on your Mac - Apple Support

unplug all non-essential peripherals when testing

Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS

If you have a firewall turned on, try disabling it and try again if no resolve(?)