Macbook Pro 2019 having serious Kernel panics resulting to system restart whenever the system goes to sleep

Above is the report i got from ethrecheck regarding the frequent system restarts when it goes it sleep, it also restarts when i close lid of the laptop. Please how do i fix this?

I've updated to the latest OS,

I've tried to check if the issue persists in safe mode (it does, when i close the lid of the laptop after a few seconds i hear the mac start up sound)

I did an smc and nvram reset too.

Nothing has worked. I'm about to try to reinstall the os or trying to downgrade the OS i don't know what else to do. Also i don't know what crashed 496 times


2024-05-27 08:41:46 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/eligibilityd-2024-05-22-080617.ips - Crash (496 times)

        First occurrence: 2024-05-22 08:06:17

MacBook Pro (2017 – 2020)

Posted on May 28, 2024 4:59 AM

Reply
Question marked as Top-ranking reply

Posted on May 31, 2024 7:10 PM

The Logic Board most likely has a hardware failure. You have almost 500 of the "ProxiedDevice-Bridge" panics which are associated with the T2 security chip. Unfortunately the 2018-2020 Intel Macs with a T2 security chip tend to have a much higher rate of Logic Board failures compared to older models.


Unfortunately the Apple Diagnostics may not report any issues.....same goes for the Apple service diagnostics. It may be hard to convince Apple of a hardware problem unless it occurs with a clean install of macOS or the diagnostics report a failure.


You can try performing a DFU firmware Revive to reset the T2 security chip & system firmware to see if that makes any difference. Theoretically this should not affect any data on the internal SSD, but if a hardware failure prevents the firmware Revive from completing, then it may leave the data on the internal SSD inaccessible.


I hope you have a good backup or you could lose your important data. There are a lot more new ways to permanently lose access to the data stored on the internal SSD of the more recent Macs due to all the hardware, software, and security changes. Apple includes the Time Machine backup software for free with every copy of macOS so there is no reason not to have frequent & regular backups.


Personally I would not spend any money on repairs due to the known issues with the 2016-2020 Intel Macs. The money spent on repairs would be better put towards a new laptop. Plus your battery has over 1,000 charge cycles so it will need to be replaced as well adding another $250 US to the repair costs.


5 replies
Question marked as Top-ranking reply

May 31, 2024 7:10 PM in response to innykemi

The Logic Board most likely has a hardware failure. You have almost 500 of the "ProxiedDevice-Bridge" panics which are associated with the T2 security chip. Unfortunately the 2018-2020 Intel Macs with a T2 security chip tend to have a much higher rate of Logic Board failures compared to older models.


Unfortunately the Apple Diagnostics may not report any issues.....same goes for the Apple service diagnostics. It may be hard to convince Apple of a hardware problem unless it occurs with a clean install of macOS or the diagnostics report a failure.


You can try performing a DFU firmware Revive to reset the T2 security chip & system firmware to see if that makes any difference. Theoretically this should not affect any data on the internal SSD, but if a hardware failure prevents the firmware Revive from completing, then it may leave the data on the internal SSD inaccessible.


I hope you have a good backup or you could lose your important data. There are a lot more new ways to permanently lose access to the data stored on the internal SSD of the more recent Macs due to all the hardware, software, and security changes. Apple includes the Time Machine backup software for free with every copy of macOS so there is no reason not to have frequent & regular backups.


Personally I would not spend any money on repairs due to the known issues with the 2016-2020 Intel Macs. The money spent on repairs would be better put towards a new laptop. Plus your battery has over 1,000 charge cycles so it will need to be replaced as well adding another $250 US to the repair costs.


May 28, 2024 5:22 AM in response to innykemi

Thank you for the Etrecheck Report


We take this action as the user is seriously looking for some assistance


Below are the finding and possible solutions


Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.


No Time Machine backup - Time Machine backup not found.


Always have a current and updated  Time Machine Backup  


Whatever you are doing - Stop and make a Backup using either Time Machine Backup or some other backup routine


It maybe the only way back if the Internal Drive if the Internal Drive is failing or about to fail. 


High battery cycle count - Your battery may be losing capacity.


Battery: Health = Normal - Cycle count = 1016


Batteries are considered Consumable Products. Over time it will degrade to a point where it needs to be replaced. The usage is normal as the capacity will go up and down all the time and never stay always at 100%.


Apple Batteries are rated for 1000 Full Battery Cycles and / or 80% Capacity before needing Evaluation or replacement.


While you are have the Battery Replaced  - ask them to check the Health of the 128 GB SSD Drive 


 MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)


disk0 - APPLE SSD AP0128N 121.33 GB (Solid State - TRIM: Yes)


Doing what the user wants to do  with the smallest of small 128 GB SSD Drive will always be a challenge 

May 28, 2024 7:10 AM in response to innykemi

innykemi wrote:

Thank you so much for responding.

Welcome


In regards to backup, I have all my codes backed up already and any other file on my system i can easily re-download them.

Good


How do i know if it's the Internal drive thats failing?

Have the Apple Techie or have  Professionals who have the Special Hardware Software and Expertise to diagnose the issue and offer possible solution


because that seems to be the most alarming. what will i need to do in respect to that?


I'll also look into the batteries once i can get it working fine.

Also, if i do a normal shut down it stays off and doesn't restart anymore.

That last statement about shutting down and computer will not restart again


Honestly, that is not a good sign


Again, Make an Appointment at the Apple Genius Bar or call 1 800 MyApple and have them evaluate the computer


Other location call Centres 


 Contact Apple for support and service





May 28, 2024 6:12 AM in response to Owl-53

Thank you so much for responding.

In regards to backup, I have all my codes backed up already and any other file on my system i can easily re-download them.

How do i know if it's the Internal drive thats failing? because that seems to be the most alarming. what will i need to do in respect to that?

I'll also look into the batteries once i can get it working fine.


Also, if i do a normal shut down it stays off and doesn't restart anymore.

Jun 15, 2024 12:47 PM in response to HWTech

wow thank you so much for this explanation, I’ve been holding out on fixing it yet since I don’t have the funds for it yet and I’ve still been able to use it till now. I made sure to prevent it from going to sleep by preventing it from turning off display when inactive asides the occasional closing of the lid by mistake which triggers a restart, I also always have to shut it down myself whenever I don’t use the system. It’s an official laptop which is quite frustrating. I’ll try to revive it as mentioned in the link you shared I’m hoping it would work and I won’t have to take it for additional fixing, if I’m able to resolve it I probably would just return it back to the company afterwards to prevent any more issues from my end

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Macbook Pro 2019 having serious Kernel panics resulting to system restart whenever the system goes to sleep

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