I have an iPad Pro 2nd Gen that has a black screen. It makes a sound when connected to the charger. On a hunch I connect the device to an external screen it is functioning. I was even able to update the iOS to the lastest version but the screen remains black. I can't see anything on the screen. Brightness is all the way up. Any ideas?
iPad Pro (2nd generation)
As described you may have a screen hardware failure - but before jumping to any conclusions, there are some steps to try.
Connect your iPad to its Power Adapter and allow the iPad to charge for at least an hour - or preferably overnight so as to ensure that the iPad is fully charged. Then, while connected to the Power Adapter, try a forced-restart of your iPad - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. As you can access the iPad while connected to an external monitor, you will need to connect the iPad to the monitor before proceeding with the reset.
While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset. Having a backup may be of particular importance to you if the iPad requires repair:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:
Genius Bar Reservation and Apple Support Options - Apple
As described you may have a screen hardware failure - but before jumping to any conclusions, there are some steps to try.
Connect your iPad to its Power Adapter and allow the iPad to charge for at least an hour - or preferably overnight so as to ensure that the iPad is fully charged. Then, while connected to the Power Adapter, try a forced-restart of your iPad - as this will often clear an isolated software issue:
Force restart iPad (models with Face ID or with Touch ID in the top button)
If your iPad doesn’t have the Home button, do the following:
Force restart iPad (models with the Home button)
Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
If the problem persists after performing the restart, it may be necessary to reset your iPad settings. As you can access the iPad while connected to an external monitor, you will need to connect the iPad to the monitor before proceeding with the reset.
While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset. Having a backup may be of particular importance to you if the iPad requires repair:
How to back up your iPhone, iPad, and iPod touch - Apple Support
When you are happy to proceed, you can perform the reset from iPad settings:
Settings > General > Transfer or Reset iPad > Reset > Reset All Settings
If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:
Restore your iPhone, iPad, or iPod to factory settings - Apple Support
Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:
Genius Bar Reservation and Apple Support Options - Apple
There are hardware issues with your screen i am afraid. Please Contact - Official Apple Support to get further support on the issue
Black Screen on Device - Works When Connected to External Screen
