iPad pro gen 5 screen is faulty

My iPad Pro Gen 5 12.9 inch suddenly has a problem with black spots on the screen. I don't know the reason.

Posted on May 29, 2024 10:43 AM

Reply
Question marked as Top-ranking reply

Posted on May 29, 2024 3:50 PM

Your fifth generation iPad Pro uses a miniLED backlight that has ~10,000 individual LEDs, these being grouped into ~2500 local dimming zones.


As illustrated by your photo, at least one dimming zone has likely failed. The only remedy is replacement of the faulty screen assembly.


For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair will be expensive.


As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support


If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.


3 replies
Question marked as Top-ranking reply

May 29, 2024 3:50 PM in response to Hoannhi_ip2001

Your fifth generation iPad Pro uses a miniLED backlight that has ~10,000 individual LEDs, these being grouped into ~2500 local dimming zones.


As illustrated by your photo, at least one dimming zone has likely failed. The only remedy is replacement of the faulty screen assembly.


For practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair. Unless you have benefit of an active AppleCare plan, an out-of-warranty repair will be expensive.


As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support


If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad pro gen 5 screen is faulty

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.