Apple Face ID not working

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Level 1

6 points

Apple Face ID not working

My face ID stopped working randomly. Not just to open the phone, but any application that asks for it (banking, etc). I did what was told and reset the face ID, but now when I try to set it up, it's stuck on "position your face within the frame". After about 20 seconds of it not recognizing my face, which is clearly visible, it says "face not in frame". One time when trying, it detected my face and let me move on to the next step, but stopped working again after that.

iPhone XR, iOS 17

Posted on May 30, 2024 1:32 PM

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Answer 1

Kurtosis12

Level 9

63,634 points

May 30, 2024 1:37 PM in response to BetsyBrescia

If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue

diagnosed.

If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support

If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)

Make an appointment at the Genius Bar to have it diagnosed.

Genius Bar Reservation and Apple Support Options - Apple

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