iPad glitches when charging

My 256GB iPad air 5th generation glitches whenever i charge it. It won’t let me type properly, press anything properly and more. I’ve also noticed that it heats up more than usual when i’m playing games. My older 64GB iPad air 5th generation had none of these problems so i’m very confused why my new one is doing so.

I use the original charger directly from apple and my screen protector is the same brand as the one i used on my old iPad.


Why is this happening to my iPad and how do I fix it?

iPad Air (5th generation)

Posted on May 31, 2024 7:16 PM

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2 replies

Jun 1, 2024 4:43 AM in response to aaaa_mmm

It is not unusual for an iPad to become warm when being used or charged - more so when using some types of iPad case. High screen brightness and/or CPU intensive Apps will also create more heat.


The key point is that whilst your iPad may become very warm in normal use, the iPad should not become uncomfortably hot to handle. If your iPad is becoming too hot to hold, you should take your iPad along to the Genius Bar at your local Apple Store - where the technicians can examine and test your iPad for faults.


Poorly connecting charging cables or damaged connectors are often attributed to charging issues. If the charging cable won’t properly seat or easily fit into the charging port of the iPad, this might indicate that either dirt or lint is obstructing the plug, or the plug or charging socket have been damaged. A damaged charging cable must be replaced - whereas a damaged charging port must be repaired.


If the charging problem is not mechanical, these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


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iPad glitches when charging

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