External monitor not connecting to Mac mini 2018

I upgraded from a Mac Mini (late 2012) to a Mac Mini 2018. I have an Eizo CG241W monitor connected using a HDMI/DVI adapter. When I unplug the adapter from the MM2012 and plug it into the MM2018 all I get is 'snow'. If I go back to the 2012 the picture is perfect. What is the problem?


Mac mini, macOS 10.15

Posted on Jun 1, 2024 4:38 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 1, 2024 9:40 PM

mastegman wrote:

In other words, the HDMI port and video card in the new Mac mini is OK. I just can't connect the Eizo using the HDMI to DVI adapter. I'm thinking of trying it with a Thunderbolt Mini Display Port to DVI adapter however it might be an issue, software or hardware, with the monitor.


The 2018 Mac has Thunderbolt/USB-C and not Thunderbolt/Mini DisplayPort like the 2012 Mac mini.


What you need is a USB-C to DVI adapter and DVI cable or a USB-C to DVI cable for the 2018 Mac mini.

for some examples, go to > usb-c to dvi adapter

Similar questions

12 replies
Question marked as Top-ranking reply

Jun 1, 2024 9:40 PM in response to mastegman

mastegman wrote:

In other words, the HDMI port and video card in the new Mac mini is OK. I just can't connect the Eizo using the HDMI to DVI adapter. I'm thinking of trying it with a Thunderbolt Mini Display Port to DVI adapter however it might be an issue, software or hardware, with the monitor.


The 2018 Mac has Thunderbolt/USB-C and not Thunderbolt/Mini DisplayPort like the 2012 Mac mini.


What you need is a USB-C to DVI adapter and DVI cable or a USB-C to DVI cable for the 2018 Mac mini.

for some examples, go to > usb-c to dvi adapter

Jun 1, 2024 9:06 PM in response to Servant of Cats

No. It's the same cable that came with the monitor. It might be a metre. Like I said, I am just unplugging the monitor from the MM2012 and plugging it into the MM2018 with the same HDMI adapter attached. I went to the Apple Store and they suggested plugging the computer into a TV with HDMI ports. I did this successfully using a longer cable with HDMI plugs at both ends (no adapter). It worked but I can't use my 55" TV in my office as my monitor.


In other words, the HDMI port and video card in the new Mac mini is OK. I just can't connect the Eizo using the HDMI to DVI adapter. I'm thinking of trying it with a Thunderbolt Mini Display Port to DVI adapter however it might be an issue, software or hardware, with the monitor.

Jun 1, 2024 4:09 PM in response to mastegman

The Eizo CG241W is a 24" 1920x1200 monitor with coverage of 96% of Adobe RGB. It appears to have two DVI inputs, either of which can accept a digital (single-link) or analog signal.


https://www.eizoglobal.com/support/db/files/manuals/03V22160F1/Manual-EN.pdf


How long is the cable connecting the HDMI/DVI adapter to the new Mac? Is it a something better than one of the original HDMI cables made for 720p and 1080i TVs?

Jun 1, 2024 4:00 PM in response to hcsitas

DVI might have been superseded but the monitor is definitely not obsolete. It works perfectly with the DVI to HDMI adapter I’m using now. I just don’t understand why it doesn’t work when I simply unplug it from the old computer and plug it into the new one. If the new computer has a HDMI port it should work. I thought it might be driver issue. Thanks for your help.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

External monitor not connecting to Mac mini 2018

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.