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Macbook air screen grey

Hi, my MacBook air won’t work. i is stuck on a plain grey screen. i have tried holding the touch id button to reset it, and i can hear it but when i turn is back on it just stays on a plain dark grey screen.

it is a MacBook air. m1 chip. but i am not sure the last time it has been updated sadly. i think it is a 2018 but not fully sure. also i just wanted to say sorry about the capitalization errors i was rushing 😅

Posted on Jun 2, 2024 9:53 PM

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Jun 3, 2024 2:09 AM in response to Swiftie_1989

A MacBook Air with M1 chip is not from 2018 but 2020. In 2020 MacBooks still had Intel chips


Please try this, I will include both of the Apple Silicon (M1) and Intel instructions to be sure


If the screen remains blank, try to start up from macOS Recovery. If you're not sure whether you have a Mac with Apple silicon, you can try both of these sets of steps. 


If using a Mac with Apple silicon

  1. Press and hold the power button for 10 seconds again to make sure that your Mac is turned off. 
  2. Press and hold the power button. As you continue to hold the power button, your Mac turns on and loads startup options. When you see Options, release the power button.
  3. Click Options, then click the Continue button that appears below it.
  4. When you see the Utilities window, use Disk Utility to repair your startup disk, then restart your Mac. 
  5. If your Mac restarts to a blank screen again, reinstall macOS.


If using any other Mac

  1. Press and hold the power button for 10 seconds again to make sure that your Mac is turned off. 
  2. Press and release the power button to turn on your Mac. Immediately after releasing the power button, press and hold Command (⌘)-R, and keep holding the keys until you see an Apple logo or spinning globe.
  3. You might be asked to select a network from the Wi-Fi menu, or attach a network cable. If you don't see a Wi-Fi menu, look for it in the upper-right corner of the screen.
  4. When you see the Utilities window, use Disk Utility to repair your startup disk, then restart your Mac. 
  5. If your Mac restarts to a blank screen again, reinstall macOS.


If you can't start up from macOS Recovery because the screen remains blank:

If the issue continues or you need help with any of these instructions, contact Apple Support



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Macbook air screen grey

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