How to Replace a Design in Canva Desktop App on Mac

totli wrote:

Anyone here using Canva desktop app on their mac?

I have an issue when I first download a design, and then for some reason make changes to it, and I want to download it again, replacing the old version - it doesn't. The process just stops just before it's done.

I can easily get around it by first deleting the old file, or giving the new version another name, but I would like to be able to just click the "replace" button and be done with it. (Might not be called "replace", by the way. My mac is in Norwegian, where the button says "erstatt", which means "replace".)

I've been in contact with support staff at Canva, tried everything from their automated check list and got nowhere. They suggest the problem lies elsewhere.

I don't seem to have a problem replacing files this way from other types of software.

I am on Sonoma 14.5, updated today, Canva 1.87.0, also updated today.

I would use what works if no resolve.

did you download this from the Developer

https://www.canva.com/download/mac/

or through the app store ? App Store apps can be hobbled.

I've done some digging, and I found a few potential solutions that might help you out:

1. **Try a different browser**: If you're using the desktop app, it's possible that the issue lies with the app itself. Try accessing Canva through a web browser (e.g., Safari, Chrome) and see if you can download and replace files successfully.

2. **Clear the app cache**: Sometimes, a cluttered cache can cause issues with file downloads. You can try clearing the Canva app cache by going to **Canva > Preferences > Advanced** and clicking on **Clear Cache**.

3. **Disable any third-party extensions or plugins**: If you have any extensions or plugins installed on your Mac that interact with the Canva app, try disabling them temporarily to see if they're causing the issue.

4. **Check your download permissions**: Ensure that you have the necessary permissions to download and replace files in the folder where you're saving your Canva designs. You can do this by going to **System Preferences > Security & Privacy > Privacy** and checking the **Files and Folders** section.

If none of these solutions work, you might want to try reinstalling the Canva app or reaching out to their support team again, providing more details about your issue.

I hope this helps! 🤞