iMac 2020 crashing after Sonoma update

Hi!


I have been using my iMac only for graphic design, not 3D or gaming, since I updated to Sonoma, It keeps:


1- Crashing very often (seems like restarting but I don't see the apple logo! just the screen becomes dark and then the login page appears) no matter what I am doing, while browsing, working with Illustrator or Photoshop or just watching YouTube.

2- Crashing totally (Black screen showing the message "your computer restarted because of a problem" in different languages)

3- The Illustrator keeps crashing while working, no matter if it is a heavy file or a simple artwork.


  • All the apps from adobe creative cloud are licensed and updated.
  • I did the diagnostics and no issues found. Reference code: ADP000


Read the discussions and saw the recommended method to troubleshoot with Ethercheck, While using the app, the Ethercheck app itself crashed!)) only second time it worked!


All the reports and screenshots are attached.


Technical specifications:

Processor: 3,8 GHz 8-Core Intel Core i7

Graphics: AMD Radeon Pro 5500 XT 8 GB

Memory: 40 Gb (2x4 on the device, 2x16 I added later)

macOS: 14.5





Diagnostics Information (past 60 days):

    2024-06-04 19:42:02 EtreCheckPro - Crash

        Executable: ~/Downloads/EtreCheckPro.app


    2024-06-04 16:34:09 Kernel Panic (6 times)

        First occurrence: 2024-06-01 14:34:24

        Details:

            panic(cpu 1 caller 0xfffffff0167d41bc): macOS panic detected

            Panicked task 0xffffffde1c6d6cf0: 0 pages, 195 threads: pid 0: kernel_

            task


    2024-06-04 10:45:30 apfsd - High CPU Use (9 times)

        First occurrence: 2024-06-03 13:55:37

        Executable: /usr/libexec/apfsd


    2024-06-04 08:49:11 com.apple.WebKit.WebContent - Crash (9 times)

        First occurrence: 2024-06-03 10:00:46

        Details: 

            Bundle controller class:

            BrowserBundleController


    2024-06-03 12:00:26 Adobe Illustrator.app - High CPU Use (5 times)

        First occurrence: 2024-06-03 12:01:59

        Executable: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app


    2024-06-03 09:15:01 launchservicesd - Crash (2 times)

        Executable: /System/Library/CoreServices/launchservicesd

        Details: 

            libsystem_c.dylib: abort() called


    2024-06-01 17:41:25 cloudd - Crash

        Executable: /System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd


    2024-06-01 13:46:57 com.apple.WebKit.GPU - Crash

        Details: 

            libsystem_c.dylib: abort() called


    2024-06-01 13:39:14 mds_stores - Crash (2 times)

        Executable: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Support/mds_stores


    2024-05-31 10:51:53 Adobe After Effects 2023.app - High CPU Use

        First occurrence: 2024-05-31 10:54:43

        Executable: /Applications/Adobe After Effects 2023/Adobe After Effects 2023.app


    2024-05-30 15:30:42 signpost_reporter - High CPU Use (3 times)

        First occurrence: 2024-05-30 15:32:26

        Executable: /usr/libexec/signpost_reporter


    2024-05-30 09:44:36 spotlightknowledged - High CPU Use

        First occurrence: 2024-05-30 09:46:27

        Executable: /System/Library/Frameworks/CoreSpotlight.framework/spotlightknowledged


    2024-05-29 19:28:42 linkd - Crash (2 times)

        Executable: /usr/libexec/linkd


    2024-05-29 19:21:11 PerfPowerServices - Crash (12 times)

        First occurrence: 2024-05-29 18:52:46

        Executable: /usr/libexec/PerfPowerServices

        Details: 

            dyld3 mode

            *** Terminating app due to uncaught exception 'NSRangeException', reas

            on: '*** -[NSConstantArray objectAtIndexedSubscript:]: index 138 beyon

            d bounds [0 .. 108]'

            terminating with uncaught exception of type NSException

            abort() called


    2024-05-29 16:18:30 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/eligibilityd-2024-05-28-131912.ips - Crash (110 times)

        First occurrence: 2024-05-28 13:19:12


    2024-05-29 13:38:29 MTLCompilerService - High CPU Use

        First occurrence: 2024-05-29 13:40:03

        Executable: /System/Library/Frameworks/Metal.framework/Versions/A/XPCServices/MTLCompilerService.xpc/Contents/MacOS/MTLCompilerService


    2024-05-29 06:12:31 /Library/Logs/DiagnosticReports/ProxiedDevice-Bridge/Retired/corespeechd-2024-05-28-132502.ips - Crash (4 times)

        First occurrence: 2024-05-28 13:25:02



End of report


I will be so grateful if there will be a help!

iMac 27″, macOS 14.5

Posted on Jun 4, 2024 10:13 AM

Reply
2 replies

Jun 4, 2024 12:03 PM in response to mehrdadpn

The power services are the first thing that appears to be crashing. A 4 year old computer may be running low on life with batteries.


Adding many third party items on USB may prevent Energy Saver from working properly, or those USB items from working properly without a hub that has its own power source.


Use Apple Diagnostics to test your Mac - Apple Support


Will help you get more details if there is really a hardware issue.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iMac 2020 crashing after Sonoma update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.