Hi,
My Iphone 13 Pro Max has randomly stopped accessing internet. Both the WiFi and mobile data was working perfectly only a couple of hours ago.
The mobile data icon says I have coverage and 4G/5G and the phone says im connected to Wifi but the icon is not showing.
Other people in the household with the same mobile provider and wifi are not having issues, it seems to be a technical issue on the phone.
Any help is appreciated.
iPhone 6 Plus, iOS 10
Perform a Forced Restart on the phone to give the iPhone 13 a fresh new start. Follow the instructions very carefully, as this is a bit tricky.
Force restart iPhone - Apple Support
There are only 2 possible results when you perform a Forced Restart:
1) The phone returns to normal operation
Or, if it doesn't.......
2) There is a hardware problem.....possibly intermittent.....with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.
You can find a list of authorized service shops in your area using the link just below:
No internet connection
