Purchases in Apple TV not accurate

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Rachel1991nz Author

Level 1

5 points

Purchases in Apple TV not accurate

I purchased what was described as “Buy Season One” of Bluey for $10.99, but only 8 of the 20 odd episodes in season one have been made available to me. I then purchased what was described as “Complete Season Two” of Bluey for $9.00 and agin only 8 episodes of the season have been made available for me to view/ download.

When I review my purchase history it says I purchased “Bluey, sleepy time and other stories” and “Blue, Magic Xylophone and other stories”.

what is have received is not as advertised, and had I known I wasn’t purchasing the entire season I would not have made these purchases.

i believe this must the be result of a glitch at apples end, given that the product is not as advertised at the point of purchase.

iPhone 12, iOS 17

Posted on Jun 7, 2024 4:34 AM

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Answer 1

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Phil0124

Community+ 2026

Level 10

234,440 points

Jun 7, 2024 7:31 AM in response to Rachel1991nz

Apple has no control on how the media owners and studios decide to make their content available.

The Bluey Seasons are divided into episode bundles. There is no option for a complete season. All are sub sets of the episodes in each season.

The Season 2 (All Episodes) label is misleading, I agree, but again, nothing to do with Apple, that is just how the owners and distributors of Bluey chose to label it.

You can request a refund for both purchases if you are not satisfied with them and explain the reason to Apple so they can discuss it with the Bluey rights holders.

click here ➜ Request a refund for apps or content that you bought from Apple - Apple Support

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Purchases in Apple TV not accurate

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