I purchased a new iPad and traded-in my old iPad by sending it to Apple in Jeffersonville, IN back in December, 2023. I have proof of delivery that it was received by Apple, but have never received the trade-in refund. What are my next steps?
Windows, Windows 6
You would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page - or the contact details listed in the email that you will have received when initiating the trade-in process.
Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
You would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page - or the contact details listed in the email that you will have received when initiating the trade-in process.
Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
Trade-in/Refund Status
