iPad touch screen isn’t responding

I was just one my newly bought iPad (13 air), I was trying to connect my apple pen and failed (the Bluetooth never popped up). When I turn back on my iPad I no longer have the ability to use touch screen nor will the pen work. I can’t force restart because I can’t slide to do so and the other restart won’t happen. I can turn it on and off and that’s it.

iPad mini

Posted on Jun 8, 2024 8:48 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 8, 2024 9:05 AM

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button; do not release the top-button until...
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. Do not release either button until the Apple logo appears, then release the buttons.



When performed correctly, the iPad will restart.

1 reply
Question marked as Top-ranking reply

Jun 8, 2024 9:05 AM in response to Yumwithissues-_4317

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button; do not release the top-button until...
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. Do not release either button until the Apple logo appears, then release the buttons.



When performed correctly, the iPad will restart.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad touch screen isn’t responding

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.