iPad is not working

My iPad is not charging or turning on and the charging logo keeps on turning on, but nothing is plugged into it and it won’t turn on and I tried all these videos on YouTube and everything so if you could like, please reply to this cause I need some help I spent all this money on this iPad and it’s not working and I only had it for a year

iPad Air 2, iPadOS 15

Posted on Jun 9, 2024 10:51 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 10, 2024 12:52 AM

Re: "My iPad is not charging or turning on"


See Apple Support's online article: Charge the iPad battery - Apple Support for tips:


If the iPad is still not charging ok: See the Apple Support article If your iPad won’t charge.


You may want to check the charger and its cord are ok, and working ... and try plugging in to a different power-point in case that's the problem.


If needed: You can also try a Forced restart ... the above article gives the steps to follow.

___________________________________________________________________

Re: ."..and the charging logo keeps on turning on, but nothing is plugged into it "


The iPad may just be telling you it has "low power" and it needs charging before you can use it.

Eg: The first article above says: "If iPad is very low on power, it may display an image of a nearly depleted battery, indicating that it needs to charge for up to 10 minutes before you can use it".

________________________________________________________________


Re: " ... and it won’t turn on"


The iPad screen won't turn on if the battery has run right down, seems the iPad is out of power.


Re: "I tried all these videos on YouTube"


Good on you for researching and trying what you could. Hopefully Apple Support's articles above will help you get the iPad working again.


If you find you do still need help, try reaching out to iPad Support. You can use the "Get Support" link (online chat / phone / email etc.) at the bottom of their webpage: iPad - Official Apple Support


All the best :-)

2 replies
Question marked as Top-ranking reply

Jun 10, 2024 12:52 AM in response to Sophiajones0315

Re: "My iPad is not charging or turning on"


See Apple Support's online article: Charge the iPad battery - Apple Support for tips:


If the iPad is still not charging ok: See the Apple Support article If your iPad won’t charge.


You may want to check the charger and its cord are ok, and working ... and try plugging in to a different power-point in case that's the problem.


If needed: You can also try a Forced restart ... the above article gives the steps to follow.

___________________________________________________________________

Re: ."..and the charging logo keeps on turning on, but nothing is plugged into it "


The iPad may just be telling you it has "low power" and it needs charging before you can use it.

Eg: The first article above says: "If iPad is very low on power, it may display an image of a nearly depleted battery, indicating that it needs to charge for up to 10 minutes before you can use it".

________________________________________________________________


Re: " ... and it won’t turn on"


The iPad screen won't turn on if the battery has run right down, seems the iPad is out of power.


Re: "I tried all these videos on YouTube"


Good on you for researching and trying what you could. Hopefully Apple Support's articles above will help you get the iPad working again.


If you find you do still need help, try reaching out to iPad Support. You can use the "Get Support" link (online chat / phone / email etc.) at the bottom of their webpage: iPad - Official Apple Support


All the best :-)

Jun 10, 2024 1:00 AM in response to Sophiajones0315

These support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


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