Family Sharing Not Working

I bought an app on my phone that states it supports family sharing. I then realized that family sharing wasn’t enabled and that my wife’s phone is the family organizer. We both have it enabled now but the app I purchased still shows as needing to be purchased on her phone. Any recommendations? I’ve tried completely powering both phones down and restarting.

Posted on Jun 10, 2024 8:35 AM

Reply
1 reply

Jun 11, 2024 8:34 AM in response to DMCKJC

Refer to this page for Apple Support features ➔ Contact - Official Apple Support

Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.


This page has telephone numbers for contacting Apple for support and service ➔ Contact Apple for support and service - Apple Support


Family Sharing Not Working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.