I bought a secondhand iPad 2 and keeps locking me out because of activation lock and going back to the place I bought it they could not help. I have the receipt and the serial number of purchases here please help me out I am in Nairobi Kenya currently and every apple shop no help
[Re-Titled by Moderator]
Windows, Windows 6
Unless it is an official Apple approved retailer receipt, the receipt is no good. If you see a "Locked To Owner" message, one referring to iCloud locked, or activation locked:
Take it back to the person from whom you received it. Get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support There is no way to discover the owner of a device unless they left a message to display on the device when it is turned on, or the person who gave you the device knows them.
Read this article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support Unless you have the account information that set the lock, the original receipt from Apple, or can demonstrate legal inheritance from a deceased owner, you cannot remove the lock; recycle the device.
From the very bottom of Apple Trade In - Apple :
"Does Apple offer recycling?
Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."
Unless it is an official Apple approved retailer receipt, the receipt is no good. If you see a "Locked To Owner" message, one referring to iCloud locked, or activation locked:
Take it back to the person from whom you received it. Get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support There is no way to discover the owner of a device unless they left a message to display on the device when it is turned on, or the person who gave you the device knows them.
Read this article about how to remove Activation Lock --> How to remove Activation Lock - Apple Support Unless you have the account information that set the lock, the original receipt from Apple, or can demonstrate legal inheritance from a deceased owner, you cannot remove the lock; recycle the device.
From the very bottom of Apple Trade In - Apple :
"Does Apple offer recycling?
Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."
Apple will not be able to help with any second hand purchase. It is up to you to resolve the issue with the party you purchased it from. If they will not refund your money and do not have the credentials to remove the previous owner, then they have scammed you. Review this support article about the many problems you may have with a second hand purchase.
The All Too Common SAD Reality of Buying … - Apple Community
Secondhand iPad 2 keeps locking me out because of activation lock.
