Apple Watch 7 silences incoming calls

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Apple Watch 7 silences incoming calls

Hello everyone

I have been using Apple Watch 7 for about a year and a half, I think a strange problem occurred with my watch with the watchOS 10 update.

My watch occasionally silences the ringtone of incoming calls.

I have tried everything I can to fix this problem and it doesn't work.

When I first sent my watch to the service, they said there was no problem, reinstalled the operating system and returned it to me.

The watch came to me and when I checked it I saw that this problem still persists. I sent the watch to the service for the second time and they sent me a new apple watch 7 but this problem still persists.

I am using iPhone 14, iOS 17.5.1

I learned that another friend of mine is also experiencing this problem. Is this a chronic problem or is it a software problem?

There is very little time left until the warranty period of my watch expires. Should I send it back for service for the third time?

Although this problem does not occur all the time, 3 or 4 out of 10 calls received during the day cause this problem.

Is this a software issue?

Apple Watch Series 7

Posted on Jun 16, 2024 2:55 AM

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Answer 1

Jun 19, 2024 8:22 AM in response to Sky Angelus

If another user is having similar issues, this might be software related, or are you both having the same provider?

In case you paired your watch again, using the latest backup, try to unpair it und set it up as a new Apple Watch when connecting it again to the iPhone.

Unpair and erase your Apple Watch - Apple Support

If you want to set the iPhone back to factory settings, which will download and install a new iOS file, you should back up your iPhone before that, just to be sure. Also, unpairing the watch will create an Apple Watch backup inside your iPhone backup.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

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Answer 2

Jun 19, 2024 6:45 AM in response to Sky Angelus

Are you having the issue with the same phone numbers, or are those callers not listed in your contacts?

Any Focus active, for example "Do Not Disturb" that could mute these calls?

Do you have a cellular model?

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Answer 3

Jun 20, 2024 8:02 AM in response to Sky Angelus

Sorry, but Apple can not be reached by posting in these user to user communities.

But, if you use the Feedback Link, you can tell Apple directly about this issue and hope that they can implement a solution in an upcoming watchOS update.

Feedback - Apple Watch - Apple

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