Blacklist stolen IMEI - carrier can't or won't do it

Hi all,

Going round in circles a bit but trying to get some clarity.

UK based. My sons iPhone 13 stolen on Friday. Phone purchased directly from Apple Dec 2022. SIm from the UK network Sky Mobile.

Trying to get Sky to blacklist the IMEI. But looks like sim was registered to phone (?) when inserted first time. So they can't or won't do it despite sim being used in phone for 18mths. Pursuing them to follow up.


So trying to do through Apple ID. However as my son tries to login to his account on a laptop he cant as he needs a code sending to phone !


Given I purchased the phone and have receipts and IMEI from the box is there someone at Apple I should be able to contact to blackist the IMEI ?


Thx.

iPhone 12 Pro Max, iOS 17

Posted on Jun 17, 2024 9:23 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 17, 2024 9:49 AM

Apple doesn't blacklist IMEIs at all. They don't even really use them. Those are for phone companies.


Read this support article about what to do if a iPhone or iPad is lost or stolen -->

If your iPhone or iPad is lost or stolen - Apple Support

- The Find My service described in the article is the only recovery feature Apple offers. Part of this is Activation Lock which requires Find My be set up and the phone placed in Lost Mode. Act. Lock is the closest you will get to blacklisting the device using anything Apple offers. It must be set up before the device is lost.

- Note that if you remotely erase your device as instructed in this article, if you subsequently remove it from your account as in this article --> Check your Apple ID device list to find where you're signed in - Apple Support , then according to this article --> How to remove Activation Lock - Apple Support you remove activation lock from the device. Do not remove it from your account. If you do then a finder or thief will have an unlocked device that can be used by another person.


Unfortunately you are suffering from a case of only having one trusted device that is then lost. Read below what to do to avoid this happening again.


If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is based on the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support


To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

● Using a web browser:

1) Go to https://appleid.apple.com and sign in.

2) Follow security options until you find one letting you change trusted numbers,

3) Click "+" to add a new number (you may be required to verify this number).

4) If you wish to remove an old number, click "-" next to the number.


Similar information for the iPhone can be found here --> Use two-factor authentication for your Apple ID on iPhone - Apple Support


If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.


In a situation where a non-functioning device with cellular service was the only trusted device, transfer the cellular service to another device so you can receive a verification code on the other device instead.


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information. The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community


You should consider making sure you have multiple trusted devices and telephone numbers (ask a friend or a relative).


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.


By the way, nobody responding on this forum works for Apple. We are just products users like yourself.


Similar questions

1 reply
Question marked as Top-ranking reply

Jun 17, 2024 9:49 AM in response to digdog69

Apple doesn't blacklist IMEIs at all. They don't even really use them. Those are for phone companies.


Read this support article about what to do if a iPhone or iPad is lost or stolen -->

If your iPhone or iPad is lost or stolen - Apple Support

- The Find My service described in the article is the only recovery feature Apple offers. Part of this is Activation Lock which requires Find My be set up and the phone placed in Lost Mode. Act. Lock is the closest you will get to blacklisting the device using anything Apple offers. It must be set up before the device is lost.

- Note that if you remotely erase your device as instructed in this article, if you subsequently remove it from your account as in this article --> Check your Apple ID device list to find where you're signed in - Apple Support , then according to this article --> How to remove Activation Lock - Apple Support you remove activation lock from the device. Do not remove it from your account. If you do then a finder or thief will have an unlocked device that can be used by another person.


Unfortunately you are suffering from a case of only having one trusted device that is then lost. Read below what to do to avoid this happening again.


If you can still sign into your account on another device you can investigate adding more ways to get a code such as multiple telephone numbers where you can receive a text or a phone call. This is based on the section "About trusted phone numbers and trusted devices" in the article: Two-factor authentication for Apple ID - Apple Support


To see, add, or change your trusted phone numbers use one of these methods:

● On your iPhone, iPad, or iPod touch: Go to Settings > your name > Password & Security. Next to Trusted Phone Number, tap Edit.

● On a Mac computer choose Apple menu  > System Settings (or System Preferences), then click your name (or Apple ID). Click Password & Security, then add or remove a trusted phone number.

● Using a web browser:

1) Go to https://appleid.apple.com and sign in.

2) Follow security options until you find one letting you change trusted numbers,

3) Click "+" to add a new number (you may be required to verify this number).

4) If you wish to remove an old number, click "-" next to the number.


Similar information for the iPhone can be found here --> Use two-factor authentication for your Apple ID on iPhone - Apple Support


If you had set up an Account Recovery Contact ( Set up an account recovery contact - Apple Support ) you can also get a code that way.


In a situation where a non-functioning device with cellular service was the only trusted device, transfer the cellular service to another device so you can receive a verification code on the other device instead.


If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. This article explains how to recover your Apple ID after a waiting period - How to use account recovery when you can’t reset your Apple ID password - Apple Support One tip to using account recovery it to look for options in small blue letters beneath the normal log-in items if you cannot complete the requested information. The post by shoeluvr13 at this link provides additional detail about the account recovery process: Activation Lockout Issues - Apple Community


You should consider making sure you have multiple trusted devices and telephone numbers (ask a friend or a relative).


You may also wish to read the articles 'Two-factor authentication for Apple ID' ( Two-factor authentication for Apple ID - Apple Support ) and 'Get a verification code and sign in with two-factor authentication' ( Get a verification code and sign in with two-factor authentication - Apple Support ). Various sections contain information that is useful in understanding about the trusted devices (an iPhone, iPad, or Mac that Apple knows is yours) system, and how to get a verification code on a trusted device or at a telephone number.


By the way, nobody responding on this forum works for Apple. We are just products users like yourself.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Blacklist stolen IMEI - carrier can't or won't do it

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