Hello! Have a big problem. This afternoon from Revolut are taken 4 times money from my account from Apple. We frozen the card but wondering how is possible and what to do ? ! I can send screenshots.
[Re-Titled by Moderator]
iPhone 6s, iOS 10
I don’t recognize that screenshot, is that the Revolut app or statement or where exactly is that screenshot from?
This are starting to look like fraudulent charges. What does your bank app or website show? What is the contact information for the merchant?
If they are fraudulent charges your best recourse will be filling a police report and calling the Revolut support team and report the fraud. Apple is not a bank and cannot approve or decline transactions. The bank that issued the card is approves and declines transactions and if the approval fraudulent charges, it’s there responsibility.
Again, what is that a screenshot of?
If these actually are charges from Apple, they’ll appear at this link.
https://reportaproblem.apple.com/
If the charges do appear you’ll be able to see what the charges are for. You’ll also be able to request a refund using the form on that page.
If these actually charges do not appear, then your credit card information is compromised. You’ll need to contact the fraud department at the bank that issued the credit or debit card that was used for the fraudulent charges. You can call the number printed on the back of the credit card.
From my post on June 18.
>>If these actually charges do not appear, then your credit card information is compromised. You’ll need to contact the fraud department at the bank that issued the credit or debit card that was used for the fraudulent charges. You can call the number printed on the back of the credit card.<<
The charges would appear to be fraudulent and you’ll need to seek credit for charges from the bank that issued the card.
Did you find the charges at the link I provided above? Here it is again, for your convenience,
https://reportaproblem.apple.com/
Are the charges there? Do you see them?
From Revolut find the last payment strange and ask me if it is mine, and then I see the last four from today that didn’t ask me..thanks for helping. But this is a problem of apple wallet and I have to find where is the problem and can I get my money back.
Hello! My question is because the transaction are from me to apple. So I did not allow this four transaction. Tell me please is it possible my apple account to be broken. I pay to apple every month without allowing iCloud so I m afraid now what is the reason to be allowed this four transactions for 500 euro without my permission.
Hello, again. Do you think if I can send these pdf files of transactions that I didn’t made you can help with resolving the problem and give my money back. The money are send from my revolut to different apple account paying may be subscriptions. I haven’t accepted these transactions from my phone.
thanks
Yes! These are my payments. But I will send you the others that are not mine but from my account in revolut.
1,253.52 BGN
Transaction
Date
Jun 20, 2024
Description
Apple
Revolut Rate 1.00 BGN = ¥86 (ECB rate* 1.00 BGN = ¥86) To: Mobile Suica Apple V, Tokyo
Card: 416598******6015
Money out
232.15 BGN ¥20,000
IBAN BIC
Money in
BGN Statement
One screenshot should be sufficient. This is a public forum.
Please remember, do not post anything that contains personal or financial information that has identifying information.
And there are 4 payments like this if you any I can send you the next three…
No. I told you
yet in thIs link you send me there are only my payments. But I wanted to report 4 payments I did not made. And sent you the pdf file from revolut.
Did you succed to receive your money back? I am in the same situation.
Please help
That’s up to the bank that issued the card and whether the bank determines it’s fraud or not.
How to report unauthorized transactions on Revolut?
