Suddenly unable to make In-App purchases

Question

Level 1

10 points

Suddenly unable to make In-App purchases

Today I suddenly can not make any in-App purchases in my two games apps ‘SimCity: Build it’ & ‘Jigsaw Puzzle from Mobilityware’ I have been playing these games for years and never had any trouble making in-app purchases, until today. Suddenly i get the following responses:

SimCity: “Sorry your purchase has not been completed. Please check your network connection. Make sure you are connected to a cellular data or wi-fi connection”

Jigsaw Puzzle: “in-app purchases are disabled, please log into a valid iTunes account to purchase items”

The trouble is that I am never disconnected from a wi-fi network, otherwise I would not be able to post this message. And I have never tried to change my iTunes account or even adjusted the settings. My iTunes account is still the same as always.

Both of these apps were downloaded from the app store and have been working perfectly for years. I don’t know what is going on.

Please Help

iPad, iPadOS 17

Posted on Jun 17, 2024 9:41 PM

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Answer 1

Top-ranking reply

Ingo2711

Community+ 2026

Level 10

80,841 points

Jun 18, 2024 3:22 AM in response to Niknar72

Are you using a VPN? If yes, try to disable it.

Did you check, if your payment information is still correct and complete?

If you need to change or update your Apple ID payment method - Apple Support

Did you already try to force restart your iPad?

Force restart iPad - Apple Support

Reply

Answer 2

LotusPilot

Level 10

303,944 points

Jun 18, 2024 3:50 AM in response to Niknar72

In addition to checking your AppleID Purchase Method, as suggested by Ingo2711, assuming that your iPad is not centrally managed by an Educational Establishment or Business - if you are experiencing difficulties with in-App purchases, check your ScreenTime restrictions: