Resetting the App Store balance
please can you reset my balance to 0.0$ in the App Store
iPhone 12 Pro
Question marked as
Hello! Thank you for using Apple Support Community.
If you are trying to zero your balance and still have a valid credit or debit card, you may purchase an item from the App or iTunes Stores for more than your balance. The remainder will be billed to your card, leaving you with nothing in your account balance.
Alternatively, you could ask Apple Support to remove and keep the balance. Remember that the people on this forum are just other Apple products users like yourself and are unable to do this for you. Use this link Apple provides to take you directly to the managing and editing an Apple ID people who will do this for you --> https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198
If the above link does not work for you, go to https://getsupport.apple.com/?s=n , enter “empty balance” or “zero balance” in the search line, press enter to search, then on the next page select a chat or telephone call option.
Alternatively give Apple a phone call. Find a list of telephone numbers at:
Contact Apple for support and service - Apple Support
If you are asking about this because you are changing regions, take a look at this article:
Change your Apple ID country or region - Apple Support
Have a great day!