My cousin sent me his old iPad and it’s asking for his apple ID password before I’m able to use it. He doesn’t use apple again and he can’t remember his password. Is there anything else I can still do?
[Re-Titled by Moderator]
Two solutions.
1) Get your cousin to remember his password.
This Apple article has instructions for what to do if you have forgotten your Apple account password —> If you forgot your Apple ID password - Apple Support
or go directly to this link —> http://iforgot.apple.com/
If you don't receive your verification or reset email, read this Apple Support article: If you didn't receive your verification or reset email - Apple Support
"When you make certain updates to your Apple ID, we’ll send you an email to help you complete the update. For example, you might have reset your password, reset your security questions, or added a new email address to your account."
If you find you can’t sign in, reset your password, or receive verification codes, you can request account recovery (read this support article: How to use account recovery when you can’t reset your Apple ID password - Apple Support ) to regain access to your account. Account recovery might take a few days or longer, depending on the specific account information you can provide to verify your identity. More detail in —> Activation Lockout Issues - Apple Community
This page has telephone numbers for contacting Apple for support and service ➞ Contact Apple for support and service - Apple Support
If you are signed into this forum using the same Apple Account then your browser may be configured to automatically enter your password. You should be able to view stored passwords in your browser's preferences/settings.
Once he is into the iPad, do these: What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
2) Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Do this online at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof. Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.
*Apple recommends you "Keep your receipt after you buy an Apple device" --> Keep your receipt after you buy an Apple device - Apple Support
If you cannot do either of those, read the very bottom of Apple Trade In - Apple :
"Does Apple offer recycling?
Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."
Unfortunately not. He should contact Apple and try resetting and regaining access to the account so that he can remove it from the iPad.
Forgot Apple ID password of an iPad
